Field Service Technican

About the role

As a Field Services Technician for OTTO By Rockwell Automation, you will be responsible for all things hardware. You will provide on-site and remote advanced repair and troubleshooting, provide repair and maintenance training to customers, act as a tier 3 hardware support resource and trial new retrofits and recalls.

Your goal is to provide customer certainty and confidence by efficiently returning customer systems to operation and minimizing downtime experienced. You will receive support from the rest of the OTTO Motors production, engineering, and operations teams to ensure that your work is streamlined. You will also provide feedback to the team regarding cost and complexity as necessary. You will report to Services Delivery Manager.

This is a remote-based role; however, due to the location of our key customer in Arlington, TX the position will require frequent on-site visits. Therefore, you should either currently reside in and around Arlington, TX or be willing to relocate to effectively support customer engagements.

Your Responsibilities

• Support and repair existing customer deployments (requires traveling to customer location)
• Audit systems to verify optimal functionality (hardware preventative maintenance, network audits, user interactions, etc.)
• Deliver training to partners, customers and end-users.
• Execute and track recalls on deployed hardware at customer site.
• Provide clear and concise feedback to internal teams to continually improve our products and focus our offerings.
• Review customer workflow, software and database systems

The Essentials - You Will Have

• High School Diploma or GED
• Legal authorization to work in US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to travel in Canada and US for Business.

The Preferred - You Might Also Have

• 2+ years of relevant experience
• Linux (Ubuntu)
• ROS
• C, C++, Python
• Comptia, A+
• Comptia Network+
• Experience troubleshooting Networking and Wireless issues
• Experience working with complex linked systems
• Client-facing skills (frequent interaction with customers required)
• Electrical system debugging and repair
• Mechanical aptitude and experience working with your hands
• Software system integration and system debugging
• Computer networking and applicable industrial standards

What We Offer

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• This position is part of a job family. Experience will be the determining factor for position level and compensation.
• #LI-Remote
• #LI-LH2
• We are an Equal Opportunity Employer including disability and veterans.