Field Service Technician/Assembler

About the role

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey.

Do we have your attention? Keep reading.

Pace Packaging is seeking a talented Field Service Technician/Assembler to contribute to the success of the organization through technical field support to continue our strong customer loyalty and recognition as a leader in customer service. The successful candidate will demonstrate excellent technical installation, start-up and troubleshooting skills.

Does this work interest you?

• Perform installation at customer location (electrical and mechanical) of Pace automated unscrambling machinery.
• Perform in-factory startup\commissioning of Pace machinery at customer location. The technician is required to troubleshoot and make adjustments in order to achieve the machine efficiency rates per the contract. Training plant personnel is required.
• Perform in-factory repair/servicing of Pace machinery at customer location. Services include troubleshooting machinery inefficiencies and making required adjustments, performing audits, installing upgrades, and follow-up operator training.
• Generate detailed service reports.
• Engage with customers in pursuit of aftermarket sales opportunities including machine upgrades or retrofits, additional service opportunities, and recommendations on stocked spare parts.
• Set up and testing of variable frequency drives, and servo controllers.
• Build, set up, perform factory acceptance testing on new equipment at the manufacturing facility
• Provide support in the shop as an Assembler during periods when field assignments are not scheduled.
• Work flexibly between field and shop operations, assisting with assembly tasks in the shop when not performing field duties.

If this sounds like you, we want to connect!

• High school diploma required; associate degree in a mechanical, electrical, or related technical field preferred
• 3+ years of equipment manufacturing, machine repair, maintenance, or related experience preferred
• Strong mechanical and electrical aptitude with experience in custom machine startup, repair, or maintenance preferred
• Basic knowledge of Allen-Bradley Programmable Logic Controllers (PLCs)
• Ability to read and understand engineering drawings, including electrical and wiring schematics
• Proficiency with Microsoft Office for technical reporting and training documentation
• Strong troubleshooting and problem-solving skills with the ability to exercise independent judgment
• Strong communication and interpersonal skills with a customer-focused approach to resolving equipment issues
• Ability to effectively train customer personnel on equipment operation and use
• Self-motivated, dependable, and detail-oriented with the ability to work independently and collaboratively with customers, operators, and team members
• Flexibility to adapt to changing priorities and customer needs
• Willingness and ability to travel more than 75% of the time, both domestically and internationally; non-travel time will be spent working at the plant

What's in it for you?

• There's no monopoly on innovative ideas or limits to how far you can advance with our team.
• We offer an open, communicative environment that fosters individual initiative.
• We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!

• Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.
• Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

Base Salary Range

$30.00/hr - $40.00/hr.

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