Field Service Technician

About the role

Position Basics

• Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc.,
• Multiple Service Positions Available across all areas of Illinois
• Rates range from $20-$26/hour, dependent on related work experience & proficiency
• Will train inexperienced candidates
• Additional shift differential for weekends and 2nd/3rd shifts
• Shift starts from home
• Company-supplied vehicle + fuel card
• Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards

Qualifications

• Great Customer Service
• High school diploma or equivalent
• Terminal Handler's License - costs covered by company
• Relevant experience preferred but not required - ATM, amusement, gaming or other electronic / mechanical aptitude (examples - HVAC, low voltage, cable, phone, internet, automotive)
• Ability to communicate effectively & follow written or verbal instruction
• Strong organizational, problem-solving, analytical skills
• Computer literacy helpful but not required
• Valid driver's license
• Minimum of 21 years of age
• Frequently required to lift/push weights up to 50 pounds

Summary

The primary responsibilities of this position include, but are not limited to, maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, as well as assisting in other areas as needed.

Duties and Responsibilities

• Respond to and troubleshoot service calls for equipment repairs in a timely manner
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
• Provide exemplary customer service
• Manage inventory to ensure parts are available when repairs are needed
• Complete all necessary documentation for device entry and logs
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs

#AEGaming

Base Pay Range

$20.00 - $26.00 based on experience

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.