Field Service Technician

About the role

A Field Service Technician performs installation, maintenance, troubleshooting, and emergency repair of UPS, LV & MV power systems at client sites throughout the US. This role requires 90% travel and operates with a high degree of independence. The ideal candidate combines UPS & electrical systems experience with excellent customer communication skills and a commitment to safety. You'll serve as a technician while building client relationships and keeping critical power equipment running reliably.

• Location: Remote
• Accountability
• Assist with jobs and field activities

• Perform installation, calibration, preventative maintenance, and emergency repairs on UPS and MV/LV Power distribution equipment
• Troubleshoot and repair breakers, shutdown switches, wiring harnesses, alternators, UPS, battery systems, and control panels, and control wiring
• Assist with root cause analysis on complex electrical failures
• Work with Modular Enclosures and Power Skid systems and perform field surveys
• Serve as the on-site technician answering questions, educating clients on maintenance best practices, and building long-term relationships
• Communicate clearly with customers about issues, solutions, and timelines
• Review electrical plans and designs to confirm technical accuracy and identify any potential discrepancies or risks to the project.
• Assist with onsite startup and/or commissioning of company supplied equipment.
• Plan, conduct and document onsite Integrated Systems Testing (IST) for company supplied equipment.
• Ensure all installations meet applicable standards.
• Assist Logistics/Project Managers with timing of all equipment testing
• Partner with Engineering, Production, and Sales teams on service estimates and parts recommendations
• Contribute to continuous improvement initiatives
• Provide emergency support when critical systems go down (rotating on-call schedule)
• Perform other duties as assigned.

Qualifications

Required Knowledge/Experience

• 1-2+ years working with UPS, generators, governors, regulators, MV/LV switchgear, or similar power equipment
• Industry Background: Datacenters, power generation, utilities, oil & gas, marine, or energy sectors
• UPS & Power Distribution equipment
• Tools: Proficient with multimeters, hand tools, wiring equipment, and soldering
• Software: Comfortable with Microsoft Office for documentation and reporting
• Driver's License: Valid license with clean driving record (required for travel)
• Strong customer interaction and reporting skills

Preferred

• UPS experience (Delta Electronics, Schneider Electric, Eaton, Vertiv or similar)
• Electrical Distribution experience (Schneider Electric, Eaton, ABB, or similar)
• Education
• High school diploma or GED required.

Values

• Safety Focus: Prioritize safety in all actions.
• Actively follow safety protocols, identify potential hazards, and take immediate steps to correct or report unsafe conditions.
• Model safe behavior for others and contribute to a culture of workplace safety.

• Have Humanity: Respect the input and ideas of everyone to create the best possible outcome.
• Be Transparent: Value transparency in all interactions, ensuring honesty and openness with each stakeholder.
• Drive Innovation: Seek new ways to improve and take on new challenges.
• Be Resilient: Adapt to the ever-evolving business needs enabled by resourcefulness and agility.
• Always Reliable: Deliver on your commitments and achieve your goals. Show up to work on time and complete your assigned tasks.
• Grit: Learn new things, actively seek feedback, and training.

• Ownership Mindset: Take full responsibility for the quality and efficiency of your work.
• Proactively identify issues, offer solutions, and follow through.
• Treat company resources and goals as your own.

Performance Metrics

• Attendance & Punctuality: Maintain 97% attendance rate with minimal tardiness.
• Teamwork & Communication: Receive positive feedback from team leaders or operators on responsiveness and attitude.
• Continuous Improvement Participation: Actively contribute at least one improvement idea per quarter.
• Safety Compliance: Zero safety violations or incidents; full adherence to PPE and safety protocol.

Work Environment and Physical Demands

• FLSA non-exempt position is paid on an hourly basis, where project requirements and tight client deadlines may require workweeks over forty (40) hours (including weekends or holidays)
• This role will be in a production setting and/or construction project site.
• Mobility: Ability to move around the manufacturing plant and/or construction project site including walking, standing, and climbing stairs.
• Manual Dexterity: use of hands to handle or feel objects, tools, or controls.
• Lifting: Ability to lift and carry items up to fifty (50) pounds. All lifting should be done following OSHA standards.

Visual and Auditory Requirements

Must be able to see and hear well enough to navigate the plant and/or construction project site safely and communicate effectively with team members.

Additional Information

• A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team.
• We love getting to know our candidates directly!
• Because of this, we don’t accept unsolicited resumes from agencies at this time.
• If we ever need an extra hand, we’ll be sure to reach out to the community.
• Thanks for understanding!