Field Service Technician

About the role

Looking for a dynamic role that blends client interaction with practical problem-solving? We’re seeking a dependable Field Technician based in Midtown Manhattan to service client sites across Manhattan, Queens, and Brooklyn, along with occasional travel to Greenvale, NY. Spending around 50% of your time in the field, you'll deliver exceptional in-person IT support, resolve technical issues, and help execute client infrastructure projects.

What You'll Do

• Provide onsite and remote Level 1/2 support for client environments.
• Troubleshoot and resolve issues related to:
• Workstations and laptops.
• Microsoft 365 and user account issues.
• Printers and peripheral devices.
• Basic server and line-of-business application issues.
• Network connectivity, wireless access, and firewall-related concerns.
• Travel to client sites to perform technical support, remediation, deployment, and installation work.
• Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves.
• Support onsite project tasks such as:
• Network equipment installations and replacements.
• Firewall and switch swaps.
• Wireless deployments.
• Endpoint deployments and refreshes.
• Basic server and infrastructure upgrades.
• Escalate complex issues appropriately to senior engineers or project resources.
• Clearly communicate progress, blockers, and technical findings to internal teams and client contacts.
• Document work performed, technical findings, and client environment details in IT Glue.
• Use Halo PSA for ticket management, time entry, and work tracking.
• Use Ninja RMM for remote access, monitoring, and endpoint support.
• Maintain professionalism and strong customer service while representing the company onsite.
• Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows.

You’re a Good Fit If You

• Have strong troubleshooting skills and are comfortable working independently in the field.
• Communicate clearly with both end users and internal technical teams.
• Are organized, reliable, and detail-oriented.
• Are comfortable balancing reactive support work with scheduled onsite tasks.
• Enjoy working directly with clients and providing a high level of service.
• Can adapt to different client environments and technologies quickly.
• Understand when to resolve issues independently and when to escalate.

Preferred Experience

• 2+ years of experience in a managed services, field support, or IT support role
• Experience supporting:
• Microsoft 365
• Windows 10/11
• Windows Server
• Basic Azure and Entra ID environments
• Network infrastructure including switches, firewalls, and wireless
• Familiarity with technologies such as:
• SonicWall
• Meraki
• UniFi
• Ruckus
• Experience with IT documentation platforms and PSA/ticketing systems preferred.
• Valid driver’s license and ability to travel to client locations as needed.

Position Details

• Job Type: Full-time
• Location: Based onsite in our Midtown Manhattan office.
• Travel: Approximately 50% travel to client sites in Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office.
• Schedule: Monday through Friday, 9:30 AM - 6 PM EST, with occasional after-hours work as needed.

Requirements

Ideal Background

• Strong foundational knowledge of Microsoft and networking technologies.
• Interest in long-term technical growth.
• Strong documentation and communication skills.

Certifications that help you stand out

• Microsoft (AZ-104, AZ-800, MD-102, SC-300)
• Cisco CCNA or equivalent
• SonicWall SNSP or Fortinet NSE 5
• VMware VCP
• Google Workspace Administrator

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance