Field Service Technician - Charlottesville, Virginia

Key Responsibilities

• Install, service or upgrade equipment onsite at customer locations
• Configure hardware and embedded software components after installation, including advanced configuration and servicing of hardware and software business applications
• Perform routine maintenance on technology equipment, and test equipment to troubleshoot issues
• Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
• Provide remote support alongside onsite service
• Provide training and guidance to customers on the proper operation and maintenance of products, teaching them how to use the equipment correctly
• Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions
• Keep clients apprised of progress during maintenance or a down-system situation
• Escalate issues in a timely manner
• Ensure continuous improvement by sharing knowledge
• Maintain all tools and equipment used during service calls
• Manage the stock of replacement parts and equipment
• Lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines

Required Education/qualifications/experience

• 4+ years of experience in Customer Service or equivalent experience, preferred.
• 4+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred.
• Ability in reading technical diagrams, manuals, and schematics.
• Troubleshooting and repairing both hardware and electronic components, preferred.
• Valid driver's license, with a clean driving record.

Preferred Skills

• Ability to diagnose and repair base level equipment
• Ability to diagnose and repair mid-level equipment
• Diagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
• Able to communicate effectively with customers, sales, and technology teams
• Experience with Mail-related equipment, or parcel lockers a plus
• Strong attention to detail and follow-up skills with the ability to identify and resolve problems
• Ability to problem solve and operate independently
• Strong organizational skills with the ability to multi-task and adapt as priorities change

Additional information

Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Harness your passion for technology. Apply now.

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Additional Information

This posting is for an existing vacancy. We use AI-enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you'll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient