Field Service Technician/Engineer - SE Wisconsin/NE Illinois

About the role

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.

With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance.

Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat.

It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

About the role

Field Service Engineer based in SE Wisconsin/NE Illinois area and covering surrounding states PLEASE READ!!!! THIS IS NOT A DESKTOP SUPPORT/IT POSITION This position is for Field Service. Visiting various customers each day and carrying tools and test equipment. Within the role of an FSE, daily travel to and from multiple customers sites is required. Complex troubleshooting and repairing systems containing but not limited, Lasers/optical pathways, fluidic systems, pneumatic systems, electronic systems, and PC's to resolve issues while onsite is required.

Responsibilities

Install and service instrumentation with minimal supervision according to ISO and GMP standards, while providing thorough follow-up service to ensure customer satisfaction. This includes calling customers after service completion to verify all needs were met and documenting all service activities in compliance with GMP requirements. Maintain proper car stock inventory, test equipment, tools, and technical documentation.

This responsibility extends to the proper maintenance and utilization of company vehicles according to Corporate fleet policy, ensuring all resources are ready for service calls. Display maturity and judgment in time management and expense control, keeping all travel and site visit expenses within established guidelines.

• This includes accountability for company-issued credit cards, travel advances, and management of spare parts inventory.
• Report quality control and technical problems in detail to the Service Center and System Support Engineering Manager.
• Effectively interface with other departments and managers to resolve customer issues promptly and thoroughly.

Serve as a representative of BD by promoting and maintaining excellent customer relations through high standards of personal appearance, ethical behavior, maturity, and good judgment. This includes providing support that consistently meets BD's standards of superior quality service. Minimum

Requirements

Candidates must possess at minimum a High School diploma. This foundational educational qualification ensures basic academic competency necessary for understanding technical documentation, communication protocols, and problem-solving methodologies. A minimum of 3 years' experience troubleshooting instruments or components is required.

This experience should demonstrate proficiency in diagnostic techniques, repair procedures, and familiarity with technical systems relevant to the position. Possession of a valid Driver's License is mandatory, as the position will require travel between client sites, service locations, or field installations to perform necessary technical work. Candidates must be willing and able to travel a minimum of 50% of their working time.

• This substantial travel component indicates the position involves regular on-site service calls, installations, or maintenance across multiple locations.
• The position demands the physical capability to lift and maneuver objects weighing up to 50 pounds.
• This requirement ensures technicians can safely handle equipment, tools, and components necessary for installation and repair tasks.
• Preferred

Pay and benefits

Candidates should possess an Associates or Bachelor's degree in Electronics, Engineering, or related technical/biological discipline. This educational foundation provides the necessary theoretical knowledge to understand complex medical instrumentation systems and troubleshooting methodologies.

Previous experience as a Field Service Engineer is highly valued, particularly for those who have worked with medical devices or similar technical equipment. This experience demonstrates familiarity with on-site troubleshooting, repair protocols, and the ability to work independently in various customer environments.

Experience with flow cytometry technology is considered a significant advantage, as it indicates specialized knowledge in a complex analytical technique used in diagnostics and research. This expertise would minimize training time and allow for more effective troubleshooting of these sophisticated instruments.

Previous experience in customer-facing roles is essential, as Field Service Engineers must effectively communicate technical information to clients, manage expectations, and represent the company professionally while on-site at customer facilities.

Demonstrated ability with diagnostic tools (digital volt meters, oscilloscopes), proficiency with MS Office applications (Word, Excel), and familiarity with both Mac and PC operating systems. These skills are crucial for documenting service activities, analyzing instrument performance data, and interfacing with various customer systems.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.

Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. Required Skills Optional Skills.

Primary Work Location USA CA - Milpitas 155 Additional Locations Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs.

Benefits may include: Health & Well-being: Medical, dental, vision, health savings and flexible spending accounts, life and disability insurance, wellness resources, mental health support, and disease management programs. Retirement & Financial Well-being: 401(k), deferred compensation programs, financial counseling, DailyPay, and educational savings resources.

Work-Life Balance & Family Support: Paid time off, company holidays, educational assistance, parental leave, adoption assistance, backup care, caregiving support, employee assistance programs, commuter benefits, pet insurance, legal services, and associate discount programs. Leave Programs: Bereavement, military, personal, family and medical leave, and jury duty leave.

Additional details regarding benefits and well-being programs can be found in Our Commitment to You. Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed Our pay is based on the role and the necessary skills and education to perform it successfully.

The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information $25.20 - $40.30 USD Hourly