Field Service Technician - Fairbanks, AK

About the role

Sandvik Mining is looking for a Field Service Technician - Fairbanks, AK

If you have a strong mechanical or electrical background and strong diagnostic skills, Sandvik Mining welcomes you to consider this fantastic Field Service Technician opportunity!

Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business.

We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture.

We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long-term impact.

Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.

Key Responsibilities

As the Field Service Technician, you will troubleshoot, repair, and maintain mechanical and or electrical aspects of underground mining equipment (load & haul) and components at high profile mining sites. The Field Service Technician is also responsible for new equipment commissioning and training at customer sites with minimal supervision. This role will largely cover the Fairbanks, AK market (with mine site in Delta Junction). Work will be done underground as well as on the surface. Primary focus of the work is on diesel trucks, load and haul - hydraulics, engine, electrical.

• Inspect equipment for proper performance and determines faults and malfunctions
• Adjust equipment and repair/replace defective parts components or systems according to scopes of work
• Tests repaired equipment to ensure proper operational performance
• Complete accurate time records, technical reports, failure reports, and parts lists
• Actively participate in continuous improvement initiatives
• Stay current with the industry, customer, product developments and technical best practices Customer Service
• Build strong relationships with internal and external customers to ensure smooth operations and customer satisfaction
• Stay current and in compliance with all Sandvik, Customer, State, and Federal regulatory safety policies.
• Ensure customer satisfaction within the area of primary responsibility

Additional information

The Field Service Technician will spend their time working underground and surface, so candidates must be comfortable with these conditions. As this role requires approximately 50% travel, you will be provided with a company vehicle.

The Field Service Technician will possess

• Attributes of a safety champion, capable of working alone and stopping work if required
• Excellent troubleshooting ability with strong diagnostic and problem-solving skills
• Have knowledge of hydraulics, pneumatics and electrical systems
• Must conform to ISO standards

Minimum Qualifications

• Technical certification or diploma in mechanical or electrical fields or equivalent years of professional field/technical experience and a minimum of 7 years industry related experience.
• Technical experience to include diesel and high voltage electrical experience.
• Success in team environments, with excellent communication skills
• Previous success in self-motivated roles
• Previous success in customer satisfaction
• Ability to read blueprints, and interpret equipment schematics

Preferred qualifications

• Active Listening skills
• Success with both internal as well as external customers
• Flexibility in the workplace
• Underground experience

Location: Fairbanks, AK

Travel Requirements

At least 50% of time, via truck or air, there will be extensive training travel

Compensation Range

$42.00 to $45.00/hour

Schedule: Schedule and hours will vary.

Work authorization

Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.

(Please note: temporary work authorizations, including OPT, do not meet this requirement.)

This position will be posted a minimum of 5 days, or until filled.

Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.

How to apply