Field Service Technician - Madison, WI

About the role

The Field Service Technician is responsible for providing customers with technical support and services; including but not limited to preventive maintenance, installation, site surveys, demand and emergency services specifically related to digital cinema equipment.

What you'll do

• Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.
• Provides demand service for customers; determines and executes a support plan
• Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment
• Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing. Resolves firmware and software issues
• Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
• Records, analyzes, and informs appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting
• Installs electronic or digital equipment and tests
• Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel
• Willing to take ownership and take on other duties as assigned
• This position requires in and out of market travel up to 70-80% of the time; this position also requires the ability to work weekends, holidays and on call

Qualifications

• Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience
• Experience with electronics related to the Pro-Av market
• Familiarity with computer and networking concepts and architecture
• Experience with digital cinema equipment is preferred
• Strong attention to detail
• Proficient with MS Office
• Exceptional customer service skills required
• This position requires a valid, state issued driver’s license
• This position requires the ability to stand, sit, squat and bend for a period of time
• Excellent communication skills, both verbal and written
• Comfortable working in a high-stress, face-paced environment with shifting priorities
• Excellent time management, organizational, and analytical skills
• Self-starter who can find and resolve issues as they are identified
• Ability to successfully interface with a wide range of personnel within the organization

Here’s what makes us so great

• Competitive compensation and benefits
• A fun environment that fosters energy, creativity and results
• Highly collaborative and flexible working environment
• High-caliber partnerships and on-going opportunities to work with industry leaders and experts
• We invest in, and use, the latest technologies

Here’s the employee benefits we offer

• 401(k) plan with Employer-Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Disability Insurance
• Flexible Spending Account
• Health Savings Account - Up to $1,250/yr Employer Contribution
• Accident Plan
• Hospital Indemnity Plan
• Critical Illness Plan
• Company-paid and Voluntary Life Insurance