Field Service Technician (Surface Drills) - Virginia, MN

About the role

Sandvik Mining & Rock Solutions is looking for an

Field Service Technician (Surface) - Virginia, MN Area

If you have a strong mechanical or electrical background and strong diagnostic skills, Sandvik Mining & Rock Solutions welcomes you to consider this fantastic Field Service Technician opportunity!

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry. The offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

Key performance areas

As the Field Service Technician, you will troubleshoot, repair, and maintain mechanical and or electrical aspects of underground mining equipment and components at high profile mining sites. The Field Service Technician is also responsible for new equipment commissioning and training at customer sites with minimal supervision. This role will largely cover the Minnesota market.

Additionally, the Field Service Technician will

• Inspect equipment for proper performance and determines faults and malfunctions
• Adjust equipment and repair/replace defective parts components or systems according to scopes of work
• Tests repaired equipment to ensure proper operational performance
• Complete accurate time records, technical reports, failure reports, and parts lists
• Actively participate in continuous improvement initiatives
• Stay current with the industry, customer, product developments and technical best practices Customer Service
• Build strong relationships with internal and external customers to ensure smooth operations and customer satisfaction
• Stay current and in compliance with all Sandvik, Customer, State, and Federal regulatory safety policies.
• Ensure customer satisfaction within the area of primary responsibility

The Field Service Technician will spend their time working in surface mining, so candidates must be comfortable with these conditions. As this role requires travel, you will be provided with a company vehicle. There are multiple sites assigned to this role, from 30 minutes away to 2 hours away. Typically you will be home for overnights unless called out of state for coverage.

This position is located in the Virginia, MN area

Your profile

You possess a technical certification or diploma in mechanical or electrical fields and a minimum of 3- 7 years industry related experience. Diesel and high voltage electrical experience would be an advantage. You are a team player with excellent communication and active listening skills and the ability to maintain strong customer relations with internal and external customers. You are flexible and self-motivated, with a drive to achieve customer satisfaction.

The Field Service Technician will also possess

• A safety champion capable of working alone and stopping work, if required
• Excellent troubleshooting ability with strong diagnostic and problem-solving skills
• Excellent written and oral communication skills
• Possess strong interpersonal skills with a customer service based personality
• Knowledge of hydraulics, pneumatics and electrical systems
• Ability to read blueprints and interpret equipment schematics
• Must conform to ISO Standards

Minimum Qualifications

• Technical certification or diploma in mechanical or electrical fields or equivalent years of professional field/technical experience and a minimum of 3-7 years industry related experience.
• Must have mining equipment experience
• Technical experience to include diesel and electrical experience.
• Success in team environments, with excellent communication skills
• Previous success in self-motivated roles
• Previous success in customer satisfaction
• Must be able to lift 50 pounds regularly, lift, carry, bend, kneel, climb, and use safety equipment.

Preferred qualifications

• Active Listening skills
• Success with both internal as well as external customers
• Flexibility in the workplace

Location: Virginia, MN area - multiple sites

Travel Requirements

At least 50% of time, via truck or air

Compensation Range

$40.00 to $48.00/hour

Schedule: Typically 40 hours/week, but subject to overtime as needed.

Work authorization

Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.

(Please note: temporary work authorizations, including OPT, do not meet this requirement.)

This position will be posted a minimum of 5 days, or until filled.

Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.

How to apply