Field Services Specialist II

About the role

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Field Services Specialist II to join our team. This position is responsible for assisting in performing random and/or assigned field investigations, observations, and provider relations support. This role supports provider oversight, training compliance, and market initiatives while helping maintain high-quality transportation services.

This role

• Schedules field work in collaboration with organizational leadership.
• Performs assisted scheduled and random visits to healthcare facilities and contracted providers to verify level of service, provider's adherence to contract standards for drivers and vehicles, and on-time performance.
• Tracks and maintains train-the-trainer certification for Passenger Assistance.
• Attends random or scheduled training sessions being conducted by third-party trainers to ensure trainers are maintaining the CTAA/NSC instructional standard.
• Makes preliminary determination on trainer compliance with CTAA/NSC training.
• Informs leadership of findings and provides support in creating an appropriate action plan.
• Oversees training compliance with the organization's prescribed curriculum.
• Supports network digitization, platform utilization, and other market specific initiatives.
• Participate in other projects or duties as assigned.
• Occasional business travel may be required.

We are interested in speaking with individuals with the following

• High School Diploma required.
• One (1) plus years of field service experience.
• Valid driver's license for the appropriate vehicle type.
• CTAA and/or NSC certifications is a plus.
• Defensive Driving and PASS training is a plus.
• Or equivalent combination of education and/or experience.
• Experience in healthcare or compliance-related setting.
• Knowledge of routine transportation and/or vehicle maintenance check-ups.
• Knowledge of local area road laws and regulations and the ability to read and follow maps and/or GPS.
• Excellent verbal and written communication and presentation skills with the ability to train a prescribed curriculum.
• Ability to follow complex instructions.
• Ability to work independently with minimal supervision.
• Excellent organizational and time management skills to handle multiple tasks and meet deadlines.
• Intermediate proficiency in Microsoft Word, Excel and Outlook.
• Willing and able to travel locally 75%+ within assigned state.
• Ability to use a hands-free mobile phone.

Salary: $18 - $22/hr

Modivcare will provide a company vehicle, a gas card and a smart phone stipend for this role

Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Benefits

ModivCare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at