Field Services Technician - Onsite Jeffersonville, KY & Clay City, KY

About the Role

DXC Technology is seeking a Resident Field Support Technician to provide dedicated onsite IT support for a customer operating across two locations in Kentucky. This role requires a hands-on technical professional who will serve as the primary point of contact for end-user support, hardware troubleshooting, device deployments, and incident resolution while ensuring adherence to agreed service levels and customer satisfaction objectives.

The technician will support both the Jeffersonville and Clay City sites and will travel between locations as needed.

Jeffersonville, KY & Clay City, KY

The selected candidate will provide onsite support across both customer locations and must be able to travel between sites as required.

Essential Job Functions

• Provide first-line onsite technical support to end users.
• Respond to incidents and service requests within agreed SLA targets.
• Troubleshoot and resolve hardware, software, and peripheral issues.
• Install, move, add, change, and dispose of IT equipment.
• Perform desktop, laptop, printer, and mobile device support.
• Support Microsoft 365 and Teams-related issues.
• Maintain accurate documentation within the ticketing system.
• Perform basic network troubleshooting.
• Configure and support workplace-connected devices.
• Assist with asset inventory and lifecycle management.
• Coordinate with remote support teams, vendors, and internal resolver groups.
• Execute maintenance, repairs, and equipment replacements.
• Ensure compliance with corporate security and operational policies.
• Escalate issues appropriately when required.
• Participate in continuous service improvement initiatives.

Basic Qualifications

2+ years of IT Support, Field Support, or Desktop Support experience.

• Strong customer service and communication skills.
• Ability to work independently in an onsite customer environment.
• Experience supporting enterprise users and infrastructure.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Experience working under SLA and TTR commitments.
• Windows Operating Systems
• Microsoft 365
• Microsoft Teams
• Active Directory
• Hardware Break/Fix Support
• ITIL Foundation concepts
• Incident Management processes
• Service Request Management
• Knowledge of Azure, AWS, or GCP environments

Other Qualifications

• Ability to travel between Jeffersonville and Clay City, Kentucky.
• Valid driver's license preferred.
• Reliable transportation may be required.
• Ability to perform occasional after-hours or overtime support for critical incidents.
• Monday to Friday
• Business hours (approximately 8:00 AM - 5:00 PM)
• Availability to work overtime during critical incidents or business emergencies

Additional Information

If you are an applicant from the United States, Guam, or Puerto Rico

In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Itar

The client is in a controlled goods program environment and must comply with the International Traffic in Arms Regulations (ITAR), which mandates that all applicants be U.S. Citizens or Permanent Residents.

Pay range- Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is -.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Postings Link

Disability Accommodations

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process.

DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.