Field Support Supervisor

About the role

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Job Summary

The Field Support Supervisor at KLA Corporation leads a team of field service engineers, ensuring the efficient installation, maintenance, and repair of KLA's advanced semiconductor manufacturing equipment at customer sites. This role focuses on driving customer satisfaction, optimizing team performance, and upholding KLA's high standards of technical excellence and operational efficiency.

Job Responsibilities

• Supervise, mentor, and develop a team of field service engineers, including performance management, training, and scheduling.
• Oversee the installation, calibration, troubleshooting, and repair of complex KLA equipment at customer facilities.
• Ensure timely and effective resolution of technical issues, minimizing downtime and maximizing customer tool availability.
• Act as a primary point of contact for customer escalations, maintaining strong customer relationships and ensuring high levels of satisfaction.
• Monitor service performance metrics, identify areas for improvement, and implement corrective actions.
• Collaborate with engineering, manufacturing, and sales teams to provide feedback from the field and contribute to product improvement initiatives.
• Manage spare parts inventory and ensure efficient utilization of resources.
• Ensure adherence to all safety protocols, company policies, and quality standards.
• Prepare and present regular reports on team performance, service activities, and customer feedback.
• Drive continuous improvement initiatives within the field service organization.

Job Qualifications

• Bachelor's degree in Engineering (Electrical, Mechanical, or related field) or equivalent practical experience.
• Minimum of 5 years of experience in field service engineering within the semiconductor equipment industry.
• Proven leadership experience, with at least 2 years in a supervisory or team lead role.
• Strong technical aptitude with a deep understanding of semiconductor manufacturing processes and equipment (e.g., metrology, inspection).
• Excellent troubleshooting, diagnostic, and problem-solving skills for complex electro-mechanical systems.
• Demonstrated ability to manage customer expectations and resolve complex issues effectively.
• Exceptional communication, interpersonal, and presentation skills.
• Proficiency in using service management software and reporting tools.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Willingness and ability to travel frequently to customer sites, sometimes on short notice.

Minimum Qualifications

• Typically requires a minimum of 1 - 2 years of related experience.
• Guides team while rock climbing (Skills/training needed, risk-taking support systems in place)
• BS degree in Mechanical Engineering, Electronics, Electrical Engineering, Engineering Technology or related area

Total Rewards

Base Pay Range: $72,800.00 - $123,800.00 Annually Primary Location: USA-TX-Taylor-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

• Interns are eligible for some of the benefits listed.
• Our pay ranges are determined by role, level, and location.
• The range displayed reflects the pay for this position in the primary location identified in this posting.
• Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.

We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

• At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking.
• Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy.
• KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.