Field Technical Support
- Pay
- $25 – $38 per hour
- Location
- All Cities, IL · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 4+ years
- Education
- High school diploma or equivalent
- Listed
- 29 days ago
Skills & highlights for this role
- field service management
- preventive maintenance
- electromechanics
- technical support
Also useful
- process improvement
- Key Performance Indicators (KPIs)
- safety standards
Stated benefits & perks
- Health
- Dental
- Vision
- Paid parental leave
About the role
This role is responsible for leading on-site technical support for end users and authorized print service providers. The family of jobs is focused on managing the onsite, delivering software and hardware services, pre-sales, post-sales or service delivery support, installation, and configuration for customer environments.
Deliver reactive and proactive activities according to the Service Level agreement to ensure customer satisfaction and loyalty. The role maintains high customer satisfaction levels, addressing customer-related issues promptly. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision.
Responsibilities
- Maintains high level of customer satisfaction, responsible for HP Total Customer Experience as well as revenue growth, profitability, and account retention.
- Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
- Provides comprehensive technical services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems.
- Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms.
- Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.
- Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
- Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
- Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
- Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
- Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
Education & Experience Recommended
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 4-6 years of related work experience, preferably servicing digital printing equipment, technical customer support, on site customer support, Mission Critical, systems experience or troubleshooting Mechanical and Electrical subsystems in a related field.
Preferred Certifications
NA
Knowledge & Skills
- Automation
- Chemistry
- Commissioning
- Customer Relationship Management
- Customer Support
- Electrical Engineering
- Electromechanics
- Electronics
- Environment Health And Safety
- Field Service Management
- Hand Tools
- Key Performance Indicators (KPIs)
- Operating Systems
- Preventive Maintenance
- Process Improvement
- Safety Standards
- Technical Services
- Technical Support
- Technical Training
Pay and benefits
The pay range for this position is $25.00 to $38.10 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits
Hp offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- 15 days paid time off (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job
- Services
- Schedule -
- Full time
- Shift -
- No shift premium (United States of America)
- Travel -
- 50%
- Relocation -
- No
Equal opportunity and legal notices
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
From Hp's careers page, first listed on Rolev.ai on October 11, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Field Technical Support role at Hp?
The Field Technical Support posting at Hp states compensation of $25 – $38 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Hp's official career site.
Where is the Field Technical Support job at Hp located?
This Field Technical Support position at Hp is located in All Cities, IL (On-site). Always check Hp's application page for specific state eligibility or relocation policies.
What qualifications are required for Field Technical Support at Hp?
For the Field Technical Support role, Hp highlights 4+ years of relevant experience; a high school diploma or equivalent; experience with field service management, preventive maintenance, electromechanics, technical support. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Field Technical Support position at Hp?
This listing links directly to Hp's Workday application page. You can apply directly on Hp's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.