Financial Aid Representative

About the role

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow. Apply here for your next career!

Academy of Art University is seeking an experienced full-time Student Financial Services Representative to support new, continuing and International students. If you have an appreciation for the arts and education Academy of Art University encourages you to consider joining our team. Student Financial Services Representative communicate with students, in-person, by phone, email and virtually, every day. This position offers a rewarding opportunity to work with aspiring artists in a world-class city, while honing your professional skills in a dynamic, innovative, and engaging work environment.

This is an on-site role that provides the opportunity to work in the dynamic city of San Francisco.

Responsibilities

• Independently manage a portfolio of continuing students through the financial process
• Answer student questions and anticipate financial concerns in a manner that is customer focused. Where necessary, counsel students to ensure financial obligations are honored
• Analyze and evaluate student financial need and review funding sources including Federal Supplemental Educational Opportunity Grant, Pell Grant, Direct Loans, Cal Grant, Private Loans, and other financial aid programs
• Inform and advise students and parents regarding eligibility and responsibilities of financial aid programs; interpret and explain policies, application procedures and availability of funding from various sources
• Review and evaluate required documentation and package awards in accordance with established guidelines; interpret and apply Federal, State, and Institutional regulations to determine and certify student eligibility
• Provides assistance in collections and communications regarding student accounts
• Counsels students on resolving debt incurred and answers questions about their account
• Track all financial aid documents. such as, FAFSA, Entrance Counseling, Stafford/Plus-Promissory notes, Award Notification, Manifesting Stafford Loans and Parent Plus Loan & Promissory Note and Exit Counseling
• Keep students informed of their financial aid file and refund status
• Run periodic reports prior to and during the term to determine which students have not completed their financial aid file; contact all students with an incomplete file
• Checks NSLDS (National Student Loan Data System) and COD (Common Origination and Disbursement) to determine students who previously attended college
• Inform and advice students regarding VA benefit eligibility, explain policies and discuss required documentation for certification
• Work with other departments on all continuing students who have not completed their financial aid file; contact all students who have not applied for financial aid, have incomplete files, and or have gaps between financial aid and total costs

Qualifications

• At least one year of financial aid experience required
• Bachelor's Degree preferred
• Passionate about student success and higher education
• Empathetic, patient, and positive
• Excellent phone and written communication skills
• Excellent time management and organizational skills
• Attention to detail
• Able to thrive in a dynamic and deadline-driven environment

Compensation: $24.04 per hour

Benefits

Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service (15 days' accrual at start), paid holidays, paid sick leave and a commuter benefit program. The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester.

Application Deadline: November 16, 2026