Financial Services Counselor

About the role

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation's oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

Saint Louis University is committed to cultivating a welcoming academic and workplace community where all individuals are respected, supported, and empowered to succeed. We believe that a culture of belonging enriches learning, discovery, patient care, and service, and we value the broad range of experiences, perspectives, and talents that strengthen our mission.

Job Summary

The Financial Services Counselor serves as student/parent counselor in the student financial services department, assesses aid eligibility for applicants, and explains financing options and policies and procedures.

Primary Job Responsibilities

• Advises and counsels students, parents, agencies, and University staff on all aspects of financial aid programs (federal, state, university, private): policies, procedures, practices, office services, and document completion; processes applications/documents related to aid programs; processes emergency loans
• Conducts workshops on the financial aid process; assists in aid eligibility assessment, funds disbursement, and aid reconciliation procedures
• Serves as liaison for office functions, programs, and services, internal and external to the University; attends high school nights and special events; manages incoming calls, e-mail messages, and follow-up procedures applicable to assigned student groups
• Reviews and updates award notifications; coordinates special condition applications; problem-solves for aid applicants; coordinates enrollment management and development financial aid and scholarship activities with admission counselors
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of all aspects of scholarship/financial aid and billing programs, policies, procedures, and practices
• Knowledge of federal, state, university, and private assistance programs and payment options
• Interpersonal/human relations/communication/listening skills
• Organizational/planning skills
• Writing and editing skills
• Counseling and financial aid eligibility assessment skills
• Ability to adapt to work environment changes and relate to diverse populations
• Ability to assess situations, prioritize needs and tasks, and to assist, counsel, and act accordingly
• Ability to interpret verbal and written instructions
• Ability to establish and maintain effective, team-oriented, working relationships
• Ability to operate a personal computer and various software programs

Minimum Qualifications

• Bachelor's degree required
• One or more years of related work experience in a financial aid office, with experience in counseling and aid assessment

Full-Time Benefits

Saint Louis University offers excellent full-time benefits including vacation and sick leave, health/dental/vision/life insurance, 403B retirement savings plan and match, tuition remission, employee assistance program, and wellness program.

• Function
• Student Financial Services
• Scheduled Weekly Hours: 40