Fleet Monitoring & Support Specialist - (Possible 2nd Shift / Weekend Coverage)

About the Role

The Mission Control team is responsible for maintaining the highest safety standards across our fleet, coordinating autonomous vehicle missions, and providing real-time technical troubleshooting. As a Mission Control Specialist, you will serve as the critical point of contact for fleet operations across all hours, ensuring all technical and safety protocols are executed with precision to support our mission-critical goals.

This position is located in Pittsburgh and New Stanton, PA 100% in office.

Responsibilities

• Monitor real-time fleet safety alerts and environmental conditions to execute immediate incident response protocols with precision.
• Coordinate the dispatch of partner shipments and internal autonomous vehicle testing missions to ensure seamless operational flow.
• Troubleshoot mission-critical technical issues remotely, serving as the primary escalation point for complex fleet challenges.
• Communicate daily with cross-functional teams, including Product Development, Service Operations, and Product to resolve issues and support product improvements.
• Maintain comprehensive operational records and documentation to ensure strict compliance with safety and reporting requirements.
• Utilize advanced software and diagnostic tools to monitor, optimize, and resolve unexpected technical hurdles.
• Represent the company professionally while managing relationships with third-party partners and providing exceptional customer service.

Qualifications

• Undergraduate 4 year education and/or equivalent industry experience in logistics or transportation industry.
• Analytical mindset and problem-solving capabilities.
• Exceptional attention to detail.
• Excellent written and verbal communication.
• Ability to remain calm and make sound decisions in high pressure situations.
• Flexibility to work varying shifts, including evenings and weekends, as required.
• Valid US driver's license.

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Please Note: Pursuant to its business activities and use of technology, Stack AV complies with all applicable U.S. national security laws, regulations, and administrative requirements, which can restrict Stack AV's ability to employ certain persons in certain positions pursuant to a range of national security-related requirements.

• As such, this position may be contingent upon Stack AV verifying a candidate's residence, U.S. person status, and/or citizenship status.
• This position may also involve working with software and technologies subject to U.S. export control regulations.
• Under these regulations, it may be necessary for Stack AV to obtain a U.S. government export license prior to releasing its technologies to certain persons.

If Stack AV determines that a candidate's residence, U.S. person status, and/or citizenship status will require a license, prohibit the candidate from working in this position, or otherwise be subject to national security-related restrictions, Stack AV expressly reserves the right to either consider the candidate for a different position that is not subject to such restrictions, on whatever terms and conditions Stack AV shall establish in its sole discretion, or, in the alternative, decline to move forward with the candidate's application.