Fleet Operations Manager

Position Summary

The Robot Operations team is looking for a Fleet Operations Manager to own the planning, utilization, and performance of our robotic systems and operator workforce. This is a mid-level, execution-focused role with meaningful scope from day one — you will lead a team of Robot Operators directly while also serving as the connective tissue between engineering, product, and operations.

This role is built for someone who thrives in ambiguous, fast-moving environments where processes are still being invented. You won't be handed a playbook — you'll be expected to build one. As the company scales, this position is designed to grow with it: the right person will have a natural path toward managing a broader team of operations specialists and ICs across multiple sites.

Core Responsibilities

Fleet & Operator Management

• Directly manage a team of Robot Operators, overseeing daily deployment, performance, and development
• Own the scheduling and utilization of a prototype robot fleet and operator workforce across onsite and offsite locations
• Serve as the primary point of contact for day-to-day operational execution and issue escalation
• Set clear expectations for operator performance, provide structured feedback, and maintain team accountability

Cross-Functional Program Ownership

• Partner with software, hardware, and product teams to capture requirements and translate them into clear, actionable data collection instructions for operators
• Own the full lifecycle of data collection operations: requirements intake, scheduling, execution, quality review, and close-out
• Proactively identify dependencies and risks across teams; escalate blockers early and drive them to resolution
• Represent operations in cross-functional planning and prioritization discussions — not just as a note-taker, but as a decision-maker with a point of view

Metrics Infrastructure & Operational Insight

• Design and build metrics systems from scratch to track robot utilization, operator throughput, data quality, and operational efficiency
• Own the ongoing maintenance and improvement of dashboards, trackers, and reporting tools
• Analyze operational trends and present actionable insights to engineering and product leadership
• Define what "good" looks like across key operational dimensions, and drive continuous improvement toward those standards

Process & Documentation

• Develop and maintain operational SOPs, runbooks, and scheduling infrastructure to support consistent execution
• Identify inefficiencies in current workflows, propose solutions, and validate improvements using data
• Build lightweight processes that are robust enough to be repeatable but flexible enough to evolve as the product does

Required Qualifications

• 3 + years of experience in operations coordination, technical operations, field operations, or a related function
• Demonstrated experience leading or supervising a team — even informally — in a hands-on operational environment
• Strong organizational and coordination skills with the ability to manage competing priorities across multiple workstreams
• Experience working cross-functionally with both technical and non-technical teams
• Ability to analyze operational data, identify trends, and communicate insights clearly to stakeholders
• Strong written and verbal communication skills; comfortable with ambiguity and evolving processes
• Comfort operating in early-stage environments where you are expected to build, not just follow

Preferred Qualifications

• Experience in robotics, autonomous systems, hardware field operations, or data collection environments
• Demonstrated ability to build operational metrics and reporting infrastructure from scratch — not just maintain existing tools
• Demonstrable, applied use of AI tools to improve workflows, analysis, or operational efficiency
• Experience managing or coordinating across multiple geographic sites or customer-facing deployments
• Familiarity with Linux environments or light technical tooling used in field data collection workflows
• Background in operations roles at early-stage or growth-stage companies — especially those that required building processes where none existed

Pay and benefits

Walden Robotics offers a competitive total compensation program, including salary, annual cash bonus, company equity, company-subsidized insurance programs, 401(k) with company match, flexible PTO, daily lunch, and other benefits. The pay ranges noted on our posts are for salary only.

• About Company ---

At Walden Robotics, we envision a world where general-purpose robots dramatically improve the quality of life for all people—supporting us at home, at work, in factories, on farms, and beyond. To accomplish this, we are building a team of exceptional professionals who combine world-class technical skills with creative vision, grounded in humility and collaboration.