Fleet Operations Specialist

About the role

The Fleet Operations Specialist is responsible for managing vehicle inventory, monitoring vehicle lifecycle status through eCVMS, analyzing operational reports, and making process improvements to support business objectives. This role requires strong customer service skills, the ability to adapt to changing business needs, and the capability to develop effective reporting solutions for leadership and stakeholders.

Key Responsibilities

• Manage and maintain vehicle inventory to ensure accuracy, visibility, and efficient utilization of fleet assets.
• Lead Captured Test Fleet pre-delivery process and ensure vehicles are assigned, prioritized and delivered to users in alignment with program team objectives.
• Utilize eCVMS to monitor vehicle status, analyze vehicle movement, and ensure proper application of status codes throughout the vehicle lifecycle.
• Serve as a subject matter expert for eCVMS functionality, status code usage, and related operational processes.
• Analyze reports and operational data to identify trends, risks, and opportunities for efficiency.
• Create and deliver presentations that communicate operational performance, key metrics, business impacts, and recommendations to leadership.
• Provide exceptional customer service by responding to inquiries, resolving issues, and collaborating with internal and external stakeholders.
• Adapt quickly to changing priorities, business requirements, and operational challenges while maintaining high-quality results.
• Partner with cross-functional teams to identify gaps, streamline workflows, and support continuous improvement initiatives.
• Monitor compliance with established operational procedures and recommend corrective actions when necessary.

Qualifications

Required Skills

• Strong inventory management experience.
• 2+ years of automotive experience
• Working knowledge of eCVMS functionality, status codes, and operational workflows.
• Advanced analytical and problem-solving skills.
• Experience creating and maintaining reports, dashboards, and performance metrics.
• Strong customer service and stakeholder management skills.
• Ability to develop and document business processes and standard operating procedures.
• Experience creating professional presentations for leadership and business partners.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Ability to adapt, pivot, and perform effectively in a fast-paced environment.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Bachelor's degree
• Experience in fleet operations, vehicle management, or automotive operations.
• Proficiency with Excel, data analysis tools, and reporting platforms.
• Experience leading process improvement initiatives.
• Knowledge of operational performance metrics and inventory optimization strategies.

Key Competencies

• Process Improvement
• Operational Excellence
• Inventory Management
• Data Analysis & Reporting
• Customer Focus
• Adaptability & Agility
• Cross-Functional Collaboration
• Presentation & Communication Skills
• Strategic Thinking
• Problem Solving

Additional information

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

Benefits Overview

• From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
• Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.