FlexFund Support Representative, IRE

About the role

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

• providing the best services for homebuyers
• led by advantaged underwriting in insurance
• to protect the whole home.

As a leader in the home services software-as-a-service ("SaaS") space, we've built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

• Job Title: FlexFund Support Representative, IRE
• Location: Colombia
• Workplace Type: Remote

This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

Job Summary

The future is bright for the Porch Group, and we'd love you to be a part of it as a FlexFund Support Representative, IRE

The FlexFund Support Representative is responsible for supporting clients throughout the transaction lifecycle by addressing inquiries, managing order workflows, and ensuring data accuracy across systems. This role plays a key part in delivering a seamless client experience while identifying opportunities to improve processes and system performance.

What You Will Do As A FlexFund Support Representative, IRE

• Provide support to clients by addressing inquiries and guiding them through processes.
• Analyze incoming requests and determine the most effective and appropriate solutions.
• Manage order workflows from creation to completion, ensuring timely processing and proper handling.
• Ensure accuracy of order details across internal systems.
• Identify, analyze, and report system bugs or operational issues based on daily workflow observations; ensure proper documentation and timely escalation.
• Communicate effectively with clients and internal teams to resolve order-related concerns

What You Will Bring As A FlexFund Support Representative, IRE

• 1+ year of experience in customer service or technical support (preferred).
• Strong attention to detail with a high level of accuracy in data entry.
• Ability to work in a fast-paced environment and meet strict deadlines.
• Effective multitasking and time management skills.
• Tech-savvy with the ability to navigate multiple systems (CRM, reporting tools, etc.).
• Experience working with global and/or US based business teams
• Excellent written and communication skills in the English language
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

What You Will Get Supporting Porch Group

• Monthly Salary: COP 2,400,000.00 to COP 2,500,000.00
• #LI-GR1
• #LI-Remote
• What's next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!