Float Team member

About the role

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in - home assistance.

We deliver coordinated clinical and social care in our centers and directly in participants' homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission - driven care teams continue to help participants live well on their own terms.

Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults.

Estimated Start Date: November 30, 2026

Role Scope: The Float Team member is a cross-trained utility team member who provides flexible coverage across three roles: Personal Care Aide (PCA), Referral Coordinator, and Administrative Assistant. The Float Teammate steps in when there is a gap due to sick calls, leaves of absence (LOA), vacancies, or periods of high participant or workload needs. This role supports participants and the interdisciplinary team (IDT) so that care, referrals, and front-line operations continue without interruption.

Core Responsibilities & Expectations for the Role

Personal Care Aide (PCA)

• Assist participants with activities of daily living, such as toileting, personal hygiene, mobility, transfers, and eating, following the participant's care plan.
• Support participants at the day center, including activities, meals, and safe transitions between areas.
• Assist with transportation needs, such as escorting participants to and from vehicles, as assigned.
• Observe and promptly report changes in condition, behavior, or safety concerns to the nurse or IDT.
• Maintain a clean, safe environment and follow infection control practices.

Referral Coordinator

• Enter, track, and follow up on referrals and authorizations for specialists, dental, vision, and other services.
• Schedule appointments and coordinate with outside providers, participants, caregivers, and transportation.
• Maintain the referral tracker, flag delays, and escalate overdue items to the supervisor or IDT.
• Return participant and provider calls promptly and document communication.
• Obtain visit notes and records from outside providers and route them to the appropriate team members.

Administrative Assistant

• Answer, triage, and route phone calls, and respond to messages within the program's response standards.
• Greet visitors, participants, and families, and support front desk operations.
• Prepare documents, enter data, scan, file, and maintain records accurately.
• Assist with scheduling, meeting preparation, and IDT support as needed.
• Support enrollment, disenrollment, and other administrative workflows as assigned.

Float Responsibilities

• Provide coverage for sick calls, leaves of absence (LOA), and high-need periods, moving between roles and areas as directed.
• Report to the assigned area each day as directed, and adapt quickly to changing priorities, including same-day assignments.
• Complete handoffs with the team member being covered so open items are not lost.
• Complete and maintain cross-training in all three roles, including competency check-offs.
• Identify workflow gaps and share suggestions with the supervisor.
• Perform other duties as assigned.

Required Qualifications

• Completion of an accredited vocational nursing assistant course, hospital, or comparable participant care experience. "Comparable experience" should include skills such as: 1) TPR; 2) BP; 3) bed bath; and 4) ADL.
• High School diploma/GED
• A minimum of one year of experience working with the frail or elderly.
• Food Handler's Certification required; candidates without current certification at time of hire must obtain it within 30 days of start date.
• Ability to work without close supervision or professional guidance and to exercise independent judgment.
• Knowledge of physical, mental, and social needs of frail older adults.
• Able to manage changing priorities per participant needs.
• Effective interpersonal skills to work with participants, caregivers, and staff.
• Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
• Ability to be self-directed and able to work independently.
• Requires physical strength to perform essential functions of the job (i.e. assist participants with mobility challenges).
• Proof of medical clearance for communicable diseases, including a TB test.
• Proof of all immunizations are up to date.
• Proof of current CPR/BLS certification required or requirement to obtain within 30 days of employment.
• Proof of valid CA driver's license, personal transportation, good driving record and auto insurance as required by State law.
• Aligns with our purpose and our values, and is excited about living those out in daily practice
• Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement
• Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions.
• Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.
• Proficiency in using EHR systems and other healthcare-related sofware.
• Knowledge of medical terminology, insurance processes and heallthcare regulations.
• Flexibility and willingness to move between roles, shifts and sites, including short-notice assignments.
• Strong communication skills and a respectful, patient approach with older adults and people with complex needs.
• Proficiency with computers, phones, and electronic health record or scheduling systems.
• Ability to maintain confidentiality under HIPAA.

Nice to have

• Experience in PACE or a similar interdisciplinary care setting.
• Prior experience with referrals, prior authorizations, or medical scheduling.
• Bilingual skills, depending on the participant population.
• Current CPR/BLS certification.

Team members in this role may be expected to

• Work in healthcare, administrative, community, or remote environments, depending on role needs.
• Communicate effectively with participants, caregivers, team members, and other stakeholders in person, by phone, and through electronic systems.
• Remain stationary and/or move about for extended periods, consistent with job duties.
• Operate standard office equipment and/or clinical tools (e.g., computers, phones, medical devices, documentation systems).
• Follow safety procedures, infection control protocols, and use personal protective equipment (PPE) when required.
• Perform tasks that may involve bending, reaching, lifting, or assisting participants, depending on role responsibilities.
• Lift, carry, push, or pull supplies, equipment, or materials typically up to 25-50 pounds, with assistance or mechanical aids, depending on job duties and role responsibilities.

Compensation

The anticipated base salary range for this position is $24 - $29 per hour. This position is also eligible for a target annual bonus of 5% and may be eligible for additional incentive compensation, as applicable.

The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.

In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.

At-Will Employment

Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.

Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.

Vaccination Policy, including COVID-19

To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.

As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction.