Floating Relationship Banker - Lehigh Valley

Essential Functions

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.

• Attain complete knowledge of products and services, recognize referral opportunities and successfully partner with appropriate business lines including mortgage, wealth, cash management, commercial lending and residential lending
• Perform all teller and platform transactions promptly, efficiently and accurately.
• Deliver and cross-sell banking products in conjunction with customers' needs through platform interactions and teller line transitions
• Assist in the attainment of branch-specific goals in conjunction with bank initiatives and the strategic plan
• Provide best in class customer service to customers regarding daily transactions, addressing inquiries, problem resolution and customer follow up in accordance with all bank policies and expectations
• Perform outbound sales activities including prospecting and outbound calling to prospective and existing customers, in persona, virtual and via phone.
• Maintain a position of trust and responsibility by keeping all customers' business confidential in accordance with bank policy
• Operate technology as required
• Consistent utilization of the customer management system to document customer and prospect interactions, send referrals and update campaigns.

Relationships and Contacts

• Internal: Daily communication with branch Team Members; Phone and email contact with other branches and departments as needed.
• External: Daily contact with current and potential customers regarding products and services offered by the Bank.

Compliance

• Comply with all applicable regulations and Bank policies regarding employment and employment law.
• Participate in annual compliance and other job-related training.
• Comply with applicable bank regulations, Bank policies and procedures.
• Comply with Bank's internal privacy and ethics standards.

Education and Experience

• Associate's or Bachelor's degree preferred
• Previous banking or relevant work experience preferred

Skills and Competencies

• Customer service and sales skills
• Deposit and loan product knowledge
• Ability to handle multiple responsibilities simultaneously
• Balanced decision making keeping both customer and company in mind
• Strong interpersonal and relationship building skills
• Effective selling, cross-selling and referral skills
• Microsoft product proficiency and the ability to use core banking systems
• Participation in community activities as necessary

Working Conditions

Traditional office environment with no unusual work conditions; the branch maintains six day a week operations (Monday - Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month.

Physical Demands

• Lifting/carrying up to 20 lbs.
• Manual dexterity for computer work
• Speaking, hearing, and vision are required to perform essential functions
• Ability to drive, with a valid driver's license, to meet with customers outside of the office; Events may occasionally require work on evenings and weekends.

Expected Salary Range

$18.39 - $22.99

Penn Community Bank is an equal opportunity employer.