Food & Beverage Outlets Manager

About the role

Loews Atlanta Hotel places team members in vibrant Midtown, steps from MARTA and major attractions. The hotel features 414 guestrooms, 40,000+ square feet of event space, Exhale Spa & Fitness Center, and a signature steakhouse and sushi restaurant in a sleek 26-story tower.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• T eam Member Hotel Rates, other discounts, perks and more
• Uniforms provided with complimentary dry cleaning
• Discounted dry cleaning for non-uniformed Team Members
• On-site discounted garage parking
• Discounted MARTA transit pass program
• Complimentary meals in Team Member Café while working
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A dynamic and service-driven Food & Beverage Outlets Manager who can lead daily restaurant operations with consistency, professionalism, and a commitment to guest satisfaction. We're looking for someone who can balance floor leadership with operational strategy-overseeing staffing, service standards, cost control, and team development to ensure a seamless and elevated dining experience.

Who You Are

• Guest-Focused Leader: You genuinely care about creating memorable dining experiences and build relationships through warm, professional service.
• Operationally Sharp: You understand labor management, inventory control, forecasting, and how to maintain efficient, high-quality service operations.
• Hands-On Manager: You lead by example, stay visible on the floor, and support your team in delivering exceptional service.
• Team Developer: You coach, train, and motivate team members to achieve their potential, maintaining high morale and performance.
• Excellent Communicator: You work well with Culinary, Banquets, Bar leadership, and other hotel departments to ensure smooth operations.
• Calm Under Pressure: You make smart decisions quickly, adapt to changing business needs, and maintain composure during peak periods.

What You'll Do

Operational Leadership

• Oversee the daily operations of assigned outlets, ensuring smooth, efficient, and cost-effective service.
• Maintain proper staffing levels to ensure optimal performance and guest satisfaction.
• Represent the Director of Food & Beverage in their absence.
• Ensure full adherence to departmental policies, Loews standards, and service guidelines.
• Work visibly on the floor during peak periods while maintaining active communication with the bar, kitchen, and room service.

Guest Experience

• Interact frequently with guests to ensure satisfaction with their dining experience.
• Address concerns promptly and professionally, ensuring issues are resolved effectively.
• Maintain a welcoming environment and encourage team members to use guest names when appropriate.

Financial & Inventory Management

• Oversee labor management, reviewing daily payroll reports and adjusting staffing according to business levels.
• Prepare storeroom requisitions and ensure costs align with budgeted guidelines.
• Monitor inventory levels and maintain proper product usage and control.

Team Leadership & Development

• Interview, hire, train, coach, evaluate, and discipline outlet team members per Loews standards.
• Lead new hire onboarding and ongoing training programs.
• Conduct performance reviews, identify needs for improvement or advancement, and establish development goals.
• Facilitate team communication through departmental meetings and pre-shift discussions.

Collaboration & Communication

• Communicate daily with the Executive Chef or Sous Chef regarding menus, reservations, large parties, and VIP needs.
• Attend required hotel meetings to stay informed on promotions, events, and cross-departmental updates.
• Evaluate trends and make recommendations for product, service, and operational improvements.

Additional Responsibilities

• Ensure cleanliness and maintenance of outlet spaces and equipment.
• Follow emergency procedures and comply with safety standards.
• Maintain compliance with grooming, uniform, and service expectations.
• Demonstrate regular and reliable attendance.
• Attend/complete all mandatory training sessions and meetings.
• Perform other duties as assigned.

Physical Requirements

• Ability to perform extended periods of walking, standing, and movement throughout multiple dining and service areas as part of daily operational oversight.
• Ability to lift, carry, push, or pull items commonly used in food and beverage operations (generally up to 50 pounds, with or without assistance or equipment) to support service and operational needs.
• Ability to bend, reach, navigate busy environments, and respond quickly to operational demands in a fast-paced hospitality setting.

Your Experience Includes

• Associate degree or higher in Hospitality or Food Service Management preferred.
• Two years of management experience in an upscale restaurant or hotel food service operation.
• Thorough knowledge of upscale food & beverage operations, service standards, and administrative requirements.
• Food Service Manager Certification (or ability to obtain based on state/county/local regulations).
• Strong leadership, communication, and organizational skills.
• Ability to maintain effective operating controls to maximize efficiency and guest satisfaction.
• Ability to work a flexible schedule including weekends, evenings, and holidays.
• Professional, friendly demeanor with the ability to engage guests by name when appropriate.