Food Runner - HRC Orlando

About the role

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Position Summary

The Food Runner is responsible for delivering food and beverages from the kitchen to guests quickly, accurately, and safely while providing exceptional hospitality. This position plays an important role in supporting the service team and ensuring every guest receives their food at the highest level of quality and presentation. As a Hard Rock Cafe Food Runner, you will contribute to creating memorable guest experiences through speed, accuracy, teamwork, and a commitment to outstanding service.

Primary Responsibilities

• Delivering food from the kitchen to guest tables promptly, accurately, and safely.
• Using a service tray and tray jack to transport and serve multiple food items efficiently.
• Properly carrying, balancing, and maneuvering trays throughout a high-volume restaurant environment.
• Verifying food orders for accuracy, proper presentation, and correct table placement prior to delivery.
• Communicating effectively with servers, kitchen staff, managers, and other team members.
• Assisting servers with maintaining proper table service and ensuring guests receive everything needed to enjoy their dining experience.
• Maintaining awareness of the dining room and anticipating service needs.
• Demonstrating knowledge of menu items and presenting food professionally when delivered to guests.
• Following all food safety, sanitation, and restaurant procedures.
• Maintaining a clean, organized, and safe work area.
• Assisting with table resetting and other service-related duties as assigned.
• Representing the Hard Rock Cafe brand through friendly, energetic, and professional service.
• Working effectively in a fast-paced, high-volume restaurant environment.
• Creating memorable guest experiences and supporting the team's efforts to generate "Raving Fans."
• Performing opening, closing, and side work duties as assigned.
• Performing other duties as assigned by management.

Additional information

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Requirements

Experience, Education, and Certifications

• High School diploma or GED equivalent preferred.
• Previous restaurant or food-service experience preferred, but not required.
• In some U.S. states, a food safety certification program may be required before handling or serving food.

Skills

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating excellent communication and teamwork skills.
• Displaying a positive, energetic, and guest-focused attitude.
• Demonstrating strong organizational skills, attention to detail, and a sense of urgency.
• Ability to follow direction and prioritize multiple tasks effectively.
• Ability to work efficiently under pressure while maintaining service standards.
• Reliable attendance and punctuality.

Physical Demands

• Ability to move throughout the cafe for extended periods of time, including standing, walking, bending, reaching, kneeling, and stooping.
• Ability to repeatedly lift and carry trays, food, beverages, and other restaurant items weighing up to 50 pounds.
• Ability to safely use service trays and tray jacks.
• Ability to repeatedly carry and balance loaded trays throughout the restaurant.
• Ability to push, pull, maneuver, and transport items through crowded dining and service areas.
• Ability to move quickly and safely while carrying food around guests, tables, and other team members.
• Manual dexterity, hand-eye coordination, and the ability to perform repetitive movements of the arms, hands, and wrists.
• Ability to tolerate exposure to heat, cold, noise, crowds, wet floors, and other restaurant environmental conditions.

Additional Requirements

• Following all food safety and sanitation procedures.
• Practicing all general safety standards.
• Maintaining a well-groomed appearance ("having a plan").
• Following all uniform guidelines.
• Maintaining professional conduct with guests and team members at all times.
• Recycling products where possible.
• Maintaining Hard Rock's Core Values and Mission Statement.
• Ability to work safely and effectively in a high-volume restaurant environment.

Work Environment

This position operates in a fast-paced, high-volume restaurant environment and requires frequent interaction with guests and team members. The Food Runner must be comfortable working around hot food, kitchen equipment, wet floors, noise, crowds, and continuously changing service conditions.

Guest Service Standard

Every Food Runner is expected to contribute to the Hard Rock Cafe experience by delivering food with speed, accuracy, professionalism, and genuine hospitality. The goal is not simply to run food; it is to help create an exceptional experience for every guest and support the service team in creating memorable moments that build loyal guests and "Raving Fans."