Food Server - Zero Bond

About the role

The Zero Bond Food Server is responsible for elevating the dining experience for our members and adding value to our dynamic team. The ideal candidate will have a strong knowledge of food and beverage, exceptional customer service skills, and a commitment to embodying the Zero Bond spirit and standards.

Key Responsibilities

• Greet all members & guests warmly and professionally, acknowledging special occasions, preferences, and membership notes.
• Guide members through the menu by suggesting food highlights, seasonal dishes, wine pairings, and cocktail recommendations.
• Execute the full sequence of service with professionalism in alignment with Zero Bond's standards.
• Maintain complete knowledge of all food and beverage offerings, including ingredients, preparation methods and dietary accommodations.
• Responsible for taking food/beverage orders and carrying out wine/beverage service.
• Perform table maintenance with a silent and anticipatory approach.
• Ensure members receive an equal experience in both dining room and lounge environments.
• Deliver cocktail service, bottle service, food service with hospitality and professionalism.
• Collaborate closely with hosts, managers, and kitchen staff to ensure efficient service.
• Complete all opening, running, and closing duties.
• Uphold Clark County Health Department standards.
• Proactively anticipate and respond to guest needs and inquiries with a sense of urgency.
• Maintain professionalism and composure in a high-volume, fast-paced environment.
• Adapt to diverse members, from casual diners to high-profile clientele.
• Bid farewell to members by name when possible, encouraging return visits.
• Attend all required training sessions and pre-shift briefings to stay informed of daily priorities, new offerings, and member notes.
• Stay knowledgeable of hotel services, local attractions, and amenities to answer guest inquiries accurately.

Job Qualifications

• Minimum of 2 years of experience as a server in an upscale, high-volume, or fine dining restaurant.
• Must be 21 years of age or older.
• High School diploma or equivalent.
• Ability to obtain and maintain a valid Clark County Food Handler Safety Training Card and Alcohol Awareness (TAM) card prior to start date.
• Strong wine, spirit, and cocktail knowledge including varietals, vintages, ingredients, garnishes, and service techniques.
• Ability to confidently describe menu items and make informed recommendations and pairings.
• Familiarity with dietary restrictions and special requests.
• Experience with POS systems (micros preferred)
• Strong multitasking ability under pressure while maintaining guest focus and attention to detail.
• Exceptional communication skills in English; fluency in a second language is a plus.
• Collaborative and team-oriented mindset, contributing positively to venue culture.
• Demonstrate understanding of luxury hospitality cues and ability to anticipate guest needs.
• Bottle service experience preferred but not required.
• Willingness to work varied shifts including evenings, weekends, and holidays.
• Must be comfortable in a high-energy, fast-paced, and occasionally loud environment.
• Polished grooming, professional posture, and appearance in accordance with Wynn standards.
• Makeup, grooming, and style should remain in line with current fashion standards and management expectations.
• Ability to maintain an upbeat, approachable, and professional demeanor.

Physical Requirements & Benefits

• Must be able to work on your feet for at least 10 hours per shift.
• Ability to seize, grasp, turn, and hold objects with hands for extended periods.
• Fast-paced movements required to navigate from one area of the club to another quickly and efficiently.
• Must be able to regularly lift and carry up to 35 lbs. and occasionally up to 50 lbs.
• Occasional environmental exposure to heat, cold, water, and outdoor conditions.
• Must be able to bend, kneel, crouch, climb stairs, and move with agility as service demands.
• Work in a smoking environment.