Food Service & Retail Manager

Key responsibilities

• Lead daily food service and retail operations, including opening and closing procedures.
• Oversee food preparation, cooking and hot-food stations, maintaining consistent quality, presentation and availability.
• Hire, train, schedule, supervise and evaluate employees and cashiers, coordinating with corporate HR.
• Plan shift coverage and control labor costs while maintaining service standards.
• Order food and merchandise, verify deliveries, monitor product turnover and maintain appropriate stock levels.
• Control food costs, portioning, waste, spoilage and inventory shrinkage.
• Monitor the site profit and loss statement, operating budget and sales metrics, and report results.
• Manage cash handling, bank deposits, register reconciliation and point-of-sale procedures.
• Maintain attractive displays, accurate pricing and promotions, and clean, well-stocked service areas.
• Maintain food safety, sanitation and workplace safety standards in line with OSHA and local health department requirements.
• Resolve customer concerns promptly and coach employees to provide consistent service.

Requirements

• At least 3 years of retail or restaurant management experience, with 3–5+ years in a busy food service or food retail environment preferred.
• Experience overseeing commercial food preparation, cooking or hot-food service, with a willingness to assist during busy periods.
• Experience hiring, training, scheduling and supervising employees.
• Strong leadership, communication, customer service and conflict-resolution skills.
• Experience with ordering, purchasing, inventory control, food waste reduction and labor cost management.
• Ability to interpret store-level profit and loss information, monitor budgets and use sales reports to guide daily decisions.
• Working knowledge of point-of-sale systems, cash handling, Microsoft Office and basic financial reporting software.
• Knowledge of food safety and sanitation practices. ServSafe Manager certification must be held or obtained within 90 days of starting.
• High school diploma or GED required. A degree in business or retail management is preferred.
• Ability to work on-site at Detroit Medical Center in Detroit, Michigan.
• Ability to perform the role’s physical duties, including standing for extended periods, bending, reaching, working in refrigerated areas and lifting up to 50 pounds, with or without reasonable accommodation.

Benefits

• Annual base salary of $70,000.
• Profit sharing in addition to base salary.

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

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