Forward-Deployed Engineer - AI Fabric (Data Center Switching / SONiC)

About the role

Why join Upscale, Inc.

Upscale, Inc., is building the high-performance infrastructure powering the next generation of artificial intelligence. Backed by over $500M in funding and rapid global adoption, we are scaling systems designed for the world’s most demanding AI workloads.

We focus on first-principles engineering across silicon, systems, and networking-where performance, scale, and execution are critical. Our team is talent-dense and high-performing. We value ownership, technical rigor, and speed, and we offer the opportunity to work on foundational problems with immediate, real-world impact.

If you’re looking to do high-impact work, move fast, and help define the infrastructure behind the future of AI-Upscale is where you can produce meaningful work at the frontier-and operate at a high standard.

Role Scope and Impact

We are hiring a Forward-Deployed Engineer - AI Fabric (Data Center Switching / SONiC) focused on lab, runbook automation, and Professional Services work. You will deploy, validate, and stabilize customer AI fabric environments at customer sites and from our office. You will build the lab environments that reproduce and resolve field issues, write the runbooks that drive our AI monitoring agent, and deliver Professional Services engagements from scoping through handoff. You will work closely with engineering, product, and sales, and build fabric-level triage skills alongside our switching specialists.

This role delivers results in five areas

Forward-deployed engineering. Hands-on work with customers through deployment, bring-up, and escalations, shortening the time to a stable production fabric.

Where you fall within that range depends on your experience, skills, and impact-we benchmark against internal levels to keep things fair and consistent.