Forward Deployed Engineer

About the Role

As one of our first forward deployed engineers, you’ll sit at the intersection of sales, engineering and customers: understanding how next-gen hardware teams build, guiding deployments, and supporting adoption, ensuring customers have the insight and tools to achieve meaningful outcomes.

This is an ideal role for someone who started their career on hardware engineering programs, then discovered they love working with customers to solve their problems. This role will enable incredible hardware companies to reinvent how they work.

What You’ll Do

• Owning the technical win: You will own a valuable part of the sales process (custom demos, trail/POC execution). This is paramount to winning new business for Flow.
• Understand and map customer workflows: Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to proactively address those.
• Run technical enablement sessions: Identify and demonstrate how Flow can transform the customer’s development process through workshops, training, and joint solutions sessions.
• Shape our roadmap: Act as the link between our customers and engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the technical team’s eyes and ears in the field.
• Build the GTM foundation: Help build and define Flow’s activation methodology for our most strategic customers. You will help design our technical GTM playbook, implementation guides, and training materials for future hires.

About You

• Strong software engineering fundamentals: Including designing, testing, and operating services at scale in a cloud environment.
• Structured storyteller: You can turn complex ideas into simple messages and make them engaging to both engineers and executives.
• Builder mentality: You want to help define how a world-class technical GTM motion is built from the ground up.

Nice to Have

• You get systems engineering: 3+ years in a hardware, mechanical or systems engineering role. You know how complex machines are actually developed.
• Sales experience: managed customer relationships in either pre-sales or post-sales engagements. Closing experience is an extra bonus!
• Industry experience: Experience in industries such as space, energy, robotics, or advanced manufacturing.
• Experience working with engineering tools like Jira, Confluence, PLM, MBSE or legacy requirements tools.