Forward Deployed Engineer

About the role

The forward deployed engineering role focuses on implementing and integrating our technology into customer operations; in this role you will -

• Embed with our customers to deeply understand their challenges, how our technology can support them and where gaps exist. You will frequently meet the customer at their location to see their field and office workflows in-person.
• Deploy our product at our customers. This includes gathering necessary inputs to configure the platform, generating logins etc…. You may support and/or lead ead training for users on Treeswift’s tools and you will be the first point of contact for support and product feedback.
• Support integrations with customer data systems. We are often asked to push our data into existing customer systems. This starts by mapping our data into the target system schema. Our first integration may be a one-off data dump, but you will also support establishing more robust operational pipelines (i.e. API integration).
• Extend the platform where gaps exist to meet customer needs.. This might range from writing python models for new business logic, contributing new features to our Web Application or larger product initiatives. Sometimes these contributions will be MVPs to move quickly and sometimes they will be fully fledged features reviewed by our core engineering team, that will then be deployed to all customers.
• Completing analyses to support our customers in understanding and trusting our data. This includes everything from one-off reports to comparisons between Treeswift data and customer data.

Experience / Skills

• 4+ years of professional experience
• Demonstrated comfort with ambiguity and excitement to work in an extremely high-autonomy role in an early stage environment.
• Excellent communicator across a wide breadth of stakeholders. You are comfortable giving a training to a large group of users one-minute and preparing a presentation for a room full of executives the next.
• Experience in a highly technical environment, such as software development, robotics, engineering or finance. You are comfortable coding in python and contributing to web application development, as well as quickly coming up to speed on new technical concepts.
• Nice-to-have, but not required
• More extensive technical experience with data pipelines, embedded systems or machine learning
• Prior experience at a SaaS software company
• Prior experience working with utilities, energy sector or other sectors with a large field work or industrial component

What We Value

• Mission first. We value team members who are focused on working towards the best outcomes for the customer and the business.
• Curiosity. We are constantly learning - from each other and from our customers.. We aren’t afraid to learn we were wrong in the process and adapt our approach accordingly.
• Owners mindset. If you see an opportunity for improvement, run with it. We believe that good ideas can come from anywhere, no matter your role.

Benefits

• Competitive salary and equity package
• Comprehensive medical, dental, and vision coverage for you and your eligible dependents
• Life insurance and short- and long-term disability coverage
• 16 weeks of fully paid parental leave to support all new parents
• Flexible, unlimited paid time off
• 401(k) retirement savings plan
• Free OneMedical membership
• Commuter benefits
• Snacks, goodies, and team lunches provided twice a week to keep you fueled and connected with your colleagues.

Salary

The estimated salary range for this position is $150,000 to $190,000. Total compensation for this position is determined by skills, qualifications, relevant work experience, location, and other factors. This salary estimate excludes the value of any potential bonuses; the value of any benefits offered; and the potential future value of any long-term incentives. This information is provided per the New York City Human Rights Law. Please note that the range provided is applicable only to New York City-based applicants. Base compensation may vary if the work location is outside of New York City.

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.