Forward Deployed Engineering Team Manager

Role Description

Great Forward Deployed Engineers make deployments succeed. The Forward Deployed Engineering Team Manager makes the whole team succeed. In this role you will lead a team of FDEs and own delivery outcomes across your book: clean builds, on-time milestones, and healthy, growing accounts. You set the quality bar for everything the pod ships and turn what works into standard practice

This is a management seat with real autonomy. You decide how the pod runs and own the results. You will work closely with Account Partners, Implementation Engineers, and Product, so your focus stays on your whole book of business, the development of the people delivering it, and the systems that make your team run. The role reports to the VP of Solutions and is the proving ground for delivery leadership at Tennr.

Responsibilities

• Own your team’s key metrics: time to first outcome from go-live, delivery predictability on key milestones, and adoption and health across all accounts.
• Hold the quality bar: review scoping and architectures before they are built, require dry runs for high-stakes moments (architecture reviews, demos, UAT), and sample live customer calls to coach execution.
• Hire and develop every FDE in the pod through weekly 1:1s, evidence-based reviews, clear 30/60/90 ramp expectations, and documented growth plans.
• Act as first line of defense on escalations: diagnose root causes, set direction, and coordinate the fix through the team, then coach so it does not recur.
• Serve as the technical solutioning partner for FDEs working through hard architecture and workflow problems.
• Act as the final scoping gate on pre-sales engagements, catching post-sale risk before contracts close.
• Turn patterns across the pod’s accounts into a clear signal for Product, and close the loop with the team on what ships.

Candidate Qualifications

• Experience leading and developing a team of implementation, solutions, or technical delivery professionals
• Track record of successfully delivering complex customer implementations, healthcare or healthcare technology experience is preferred
• Strong technical judgment on architecture and workflow design, with the ability to guide a build without taking it over
• Comfort inspecting work and holding a high bar, including when the work looks fine
• Clear communication with customers and executives, and the ability to surface risk and trends upward early
• Experience partnering with Product to turn recurring field patterns into roadmap priorities
• High ownership mindset and comfort in a fast-paced, ambiguous environment

Benefits

• Beautiful new office at 345 Hudson Street
• Unlimited PTO
• 100% paid employee health benefit options
• Employer-funded 401(k) match
• Competitive parental leave