Foundation Liaison - Foundation - Full Time 8 hours Days (Non-Union, Non-Exempt)
- Location
- Arcadia, CA
- Listed
- 19 days ago
Job Accountabilities
Patron Engagement & Support
- Meet personally with patrons during hospital visits, scheduled procedures, or appointments to provide support, information, and a reassuring presence.
- Assist patrons with non clinical needs such as wayfinding, communication support, and navigating hospital processes.
- Be present for the initial intake of the patron’s appointment, procedure, or surgery when requested, serving as the primary point of contact for family members, if needed.
- Hospital Coordination & Communication
- Serve as a bridge between patrons and hospital departments including registration, surgical services, nursing units, outpatient clinics, and emergency/urgent care.
- Notify department leaders, unit directors, and key contacts of upcoming patron appointments or procedures to facilitate smooth coordination.
- Build and maintain effective relationships with hospital staff to enhance the overall patron experience.
- Scheduling & Administrative Support
- Arrange patron requested appointments within USC Arcadia Hospital and with physician offices.
- Complete patient pre registration to streamline patron arrival and check in processes.
- Contact physician offices to obtain necessary procedural orders and documentation prior to scheduled tests or procedures.
- Document all patron interactions, requests, and service needs accurately and in accordance with Foundation protocols.
- On Call & Shift Expectations
- Serve on an on call schedule, including day, evening, night, weekend, and holiday shifts as assigned.
- Respond promptly when on call to support patrons or their families onsite as needs arise.
- Donor Stewardship & Relationship Building
- Represent the USC Arcadia Hospital Foundation with professionalism, warmth, and discretion.
- Support donor stewardship goals by providing thoughtful and responsive service that strengthens patron engagement and trust.
- Participate in Foundation team meetings, trainings, and discussions related to donor experience improvements.
- Additional Duties
- Assist with coordination of Foundation events, hospital tours, and patron related activities as needed.
- Identify opportunities to enhance the overall experience for patrons and families interacting with the hospital.
- Perform other duties as assigned to support the mission and programs of the USC Arcadia Hospital Foundation.
Minimum Education
Bachelor’s Degree Healthcare administration, communications, nursing, social work, hospitality, or related field.
Minimum Skills
- Strong interpersonal and communication skills with the ability to provide calm, supportive assistance in sensitive or emotionally complex situations.
- Excellent organizational and multitasking abilities.
- Detail-oriented and ability to make sound judgment with follow-through.
- Ability to build trusting relationships with patrons, families, hospital staff, and clinical teams.
- High level of integrity and discretion when handling protected health information (PHI) and donor data.
- Flexibility and reliability in fulfilling on call responsibilities.
Preferred Experience
- 1 year Experience in a hospital, patient navigation, donor relations, or high level customer service environment.
- 1 year Experience engaging with major gift donors.
Preferred Skills
Bi-lingual language skills in Mandarin Chinese and English.
Pay Transparency
The hourly rate range for this position is $33.00- $56.19. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
The USC Arcadia Hospital Foundation Liaison provides tailored, high touch support to the Foundation's patrons while fostering strong, positive relationships between the patrons and USC Arcadia Hospital. This role serves as a dedicated, compassionate presence for patrons during hospital encounters—providing assistance, coordination, and clear communication to patrons and their families without influencing medical decision making or care.
The Liaison acts as the central point of communication between patrons, their immediate families, hospital clinical staff, and Foundation leadership to ensure a seamless and supportive experience aligned with the Foundation's mission.
- Notice of Non-discrimination
- Employment Equity
- Read USC’s Clery Act Annual Security Report
- USC is a smoke-free environment
- Digital Accessibility
If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
Equal opportunity and legal notices
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law.
USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.
Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at, or by email at. Inquiries will be treated as confidential to the extent permitted by law.
From USC's careers page, first listed on Rolev.ai on October 22, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Foundation Liaison - Foundation - Full Time 8 hours Days (Non-Union, Non-Exempt) role at USC, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
Where is the Foundation Liaison - Foundation - Full Time 8 hours Days (Non-Union, Non-Exempt) job at USC located?
This Foundation Liaison - Foundation - Full Time 8 hours Days (Non-Union, Non-Exempt) position at USC is located in Arcadia, CA. Always check USC's application page for specific state eligibility or relocation policies.
How do I apply for the Foundation Liaison - Foundation - Full Time 8 hours Days (Non-Union, Non-Exempt) position at USC?
This listing links directly to USC's Workday application page. You can apply directly on USC's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.