Founding Customer Success Manager
- Location
- San Francisco, CA · On-site
- Job type
- Full-time
- Level
- Entry level
- Listed
- 23 days ago
Skills & highlights for this role
- customer onboarding
- renewal management
- account expansion
Also useful
- creative workflows
- product adoption tracking
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Flexible pto
This Role
We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.
What You'll Do
- Own post-sale customer success: onboarding, adoption, renewals, and expansion
- Help customers integrate Krea into their creative workflows and daily work
- Drive product adoption across our core customer profiles
- Communicate new feature and product updates (we ship weekly)
- Track usage and customer signals to help customers get more value
- Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal
- Program manage webinars and workshops in partnership with our creative leads, from planning content through execution
- Share customer feedback with the product and marketing teams and help shape what we build
What We're Looking for
- Experience in Customer Success or Account Management
- Commercially minded, with a track record of renewing and growing customer accounts
- Product-focused mindset, with experience in onboarding and implementation
- Strong communication and interpersonal skills - you're great at building and maintaining relationships
- Proactive, ownership-driven attitude and comfort working in an early-stage environment
Nice to Have
- A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
- Strong understanding of creative workflows
What We Offer
- Team: Work alongside a world-class team building the future of AI creative tooling
- Impact: Significant scope and company-wide impact
- Competitive compensation: generous salary & equity packages
- Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage
- Time off: Flexible PTO policy
- Financial planning: 401k with a 4% company-sponsored match
- Meals in the office: breakfast, lunch, dinner - you name it, we'll cover it
- Transit: Ubers covered to & from the office
- Sponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3).
- And more!
Please note the above benefits & perks are for full-time employees
About Krea
At Krea, we are building next-generation AI creative tools.
We're dedicated to making AI intuitive and controllable for creatives - our mission is to build tools that empower human creativity, not replace it. We believe AI is a new medium that allows us to express ourselves through various formats - text, images, video, sound, and even 3D. We're building better, smarter, and more controllable tools to harness this medium. We recently took this a step forward with the launch of Krea 2 our first foundation model, built completely from scratch for aesthetic diversity and stylistic control, and with Krea 3 - our new image editing model.
We've raised over $83M and are backed by world-class investors such as a16z, Bain Capital, and Abstract. We work full-time and in-person at our waterfront office in San Francisco. We care about creativity: our team includes musicians, designers, visual artists, and engineers.
From Krea's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Founding Customer Success Manager job at Krea located?
This Founding Customer Success Manager position at Krea is located in San Francisco, CA (On-site). Always check Krea's application page for specific state eligibility or relocation policies.
What qualifications are required for Founding Customer Success Manager at Krea?
For the Founding Customer Success Manager role, Krea highlights experience with customer onboarding, renewal management, account expansion. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Founding Customer Success Manager position at Krea?
This listing links directly to Krea's Ashby application page. You can apply directly on Krea's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.