Founding Technical Account Manager - USA
- Pay
- $170,000 – $210,000 per year
- Location
- Mountain View, CA · Hybrid
- Job type
- Full-time
- Level
- Senior
- Experience
- 4+ years
- Listed
- 19 days ago
Skills & highlights for this role
- Technical account management or customer success experience
- Renewal ownership and account growth
- Contract negotiation
- Ability to hold technical conversations with engineers and business stakeholders
- Managing multiple accounts simultaneously
- CRM and customer success tool familiarity
- Strong written and verbal communication
- Composure handling escalations
- Self-direction in small teams
Also useful
- Experience with AI/ML or realtime API products
- Interest in using AI tools to improve workflow efficiency
Responsibilities
- Renewals: Own renewals across your book of accounts. Start conversations early, understand what each customer needs to say yes, and close renewals on time.
- Expansion: Find and pursue growth within existing customers, whether that’s new teams, new use cases or larger commitments. Build expansion plans with your customers and work with Sales to close bigger opportunities.
- Technical Account Management: Learn our products in depth and understand how each customer has deployed them. Act as a trusted technical point of contact, help troubleshoot issues, and bring in Solutions or Engineering when needed.
- Customer Relationships: Build relationships with multiple people at each account, from hands-on technical users to the decision-makers who sign contracts.
- Account Health: Track usage, engagement and other signals to spot risk early. Act quickly when an account shows signs of trouble.
- Customer Reviews: Run regular check-ins and business reviews that show customers the value they’re getting and set goals for what’s next.
- AI & Tooling: Use AI tools for account research, meeting prep and follow-up, so more of your time goes to working directly with customers. Keep the CRM accurate and up to date.
- Voice of the Customer: Share customer feedback, feature requests and recurring blockers with Product and Engineering, and follow up with customers on what changes.
Requirements
- 4+ years in technical account management, customer success or a similar customer-facing role at a software company
- A track record of owning renewals and growing accounts, with experience negotiating contracts
- Comfort with technical products, and the ability to have credible conversations with engineers as well as business stakeholders
- Experience managing multiple accounts at once and prioritizing well across them
- Familiarity with CRM and customer success tools, and interest in using AI to work more efficiently
- Strong written and verbal communication, and composure when handling escalations
- Self-direction and comfort in a small team where the process is still being built
Pay and benefits
The United States base salary range for this full-time position is between 170,000 - 210,000 + variable + equity + benefits. Your recruiter can share more about the specific salary range for your targeted location during the hiring process.
Inworld Jobs Privacy
About Inworld
Inworld is a research lab and inference provider focused on realtime AI for consumer-facing applications. We build first-party speech models, serve LLMs, and run the inference behind modular APIs designed for high-volume, realtime workloads.
Hundreds of millions of users interact with Inworld powered apps every day and we serve over 10 trillion LLM tokens per month. Our models and infrastructure support consumer applications across companions, healthcare, fitness, education, media, and more. Our work spans model research, realtime inference, large-scale serving infrastructure, and the APIs developers use to bring these capabilities into production.
We’ve raised more than $125M from Lightspeed Venture Partners, Section 32, Kleiner Perkins, Microsoft’s M12 venture fund, Founders Fund, Meta, Stanford, and others. Our technology has powered experiences from companies including NVIDIA, Microsoft Xbox, Niantic, Logitech Streamlabs, Wishroll, Little Umbrella, and Bible Chat. Inworld has also been recognized by CB Insights as one of the 100 most promising AI companies globally and named one of LinkedIn’s Top 10 Startups in the USA.
We’re looking for a Technical Account Manager to help grow and strengthen our relationships with existing customers as we scale. You’ll own a book of accounts, get to know how each customer uses us technically and commercially, and make sure they renew, expand and get real value from our products. You’ll be one of the first members of the team to help shape how we manage accounts as they grow.
Candidates are ideally based in the SF Bay Area or willing to relocate (you will be working on-site at our Mountain View office a few days a week), but remote candidates will also be considered.
From Inworld's careers page, first listed on Rolev.ai on October 21, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Founding Technical Account Manager - USA role at Inworld?
The Founding Technical Account Manager - USA posting at Inworld states compensation of $170,000 – $210,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Inworld's official career site.
Where is the Founding Technical Account Manager - USA job at Inworld located?
This Founding Technical Account Manager - USA position at Inworld is located in Mountain View, CA (Hybrid). Always check Inworld's application page for specific state eligibility or relocation policies.
What qualifications are required for Founding Technical Account Manager - USA at Inworld?
For the Founding Technical Account Manager - USA role, Inworld highlights 4+ years of relevant experience; experience with Technical account management or customer success experience, Renewal ownership and account growth, Contract negotiation, Ability to hold technical conversations with engineers and business stakeholders, Managing multiple accounts simultaneously, CRM and customer success tool familiarity. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Founding Technical Account Manager - USA position at Inworld?
This listing links directly to Inworld's Ashby application page. You can apply directly on Inworld's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.