Front Desk / Admissions Assistant

About the role

• Job Title: Front Desk / Admissions Assistant
• Location: Pleasant Hill Post Acute
• Job Type: Full-Time

Pay

$20.00 per hour or more depending on experience.

Schedule: Tuesday to Saturday 8:30-5PM

Job Summary

The Front Desk / Admissions Assistant serves as the first point of contact for patients, visitors, and callers. This position is responsible for providing a welcoming and professional experience while supporting patient registration, admission documentation, insurance verification, and authorization requests. The ideal candidate is organized, detail-oriented, customer-service focused, and comfortable working in a healthcare environment.

Key Responsibilities and Duties

• Front Desk Reception: Greet, screen, and welcome visitors and patients in a professional, courteous, and timely manner.
• Phone Management: Answer incoming phone calls, direct calls to the appropriate departments or staff members, and relay messages accurately.
• Patient Registration and Admissions: Register and sign in patients, collect required admission documents, verify information for completeness, and ensure paperwork is properly completed.
• Insurance Verification: Verify patient insurance coverage and eligibility, obtain necessary insurance information, and identify potential coverage issues.
• Authorization Requests: Submit and follow up on insurance authorization requests required for patient admissions, communicating with insurance companies as needed.
• Customer Service: Provide excellent customer service by responding to patient and visitor inquiries, addressing concerns professionally, and assisting with the admissions process.
• Admissions Department Support: Provide ad hoc administrative and operational support to the Admissions Department as needed, including assisting with admission paperwork, organizing patient records, following up on pending documentation, coordinating information, and completing other tasks to support daily departmental operations.
• Administrative Support: Maintain accurate patient records, organize admission paperwork, and assist with general front desk and administrative duties.
• Confidentiality and Compliance: Handle patient information with discretion and maintain confidentiality in accordance with HIPAA requirements and organizational policies.

Qualifications and Requirements

• Previous healthcare experience is strongly preferred.
• Experience in a medical office, patient registration, admissions, insurance verification, or medical front desk role is highly desirable.
• Familiarity with insurance eligibility, benefits verification, and authorization processes is preferred.
• Strong customer service, communication, and interpersonal skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced healthcare setting.
• Basic computer skills and the ability to learn electronic health record (EHR) and practice management systems.
• Ability to handle confidential information professionally and responsibly.
• Flexibility and willingness to assist with additional administrative duties as needed.

Key Competencies

• Professional and welcoming demeanor
• Strong communication and customer service skills
• Accuracy and attention to detail
• Organization and time management
• Problem-solving and follow-through
• Adaptability and flexibility
• Dependability and teamwork

Work Environment

This position operates in a healthcare setting and requires regular interaction with patients, visitors, healthcare staff, and insurance representatives. The successful candidate must maintain professionalism, confidentiality, and a patient-focused approach at all times.

Additional Responsibilities

Perform other duties and ad hoc tasks as assigned by the supervisor or management to support the Front Desk and Admissions Department and ensure efficient daily operations.