Front Desk Agent

About the role

Sharpcontra is currently seeking a reliable and service-oriented Front Desk Agent to join our team in Detroit, MI. As the first point of contact for our visitors and clients, you will play a key role in creating a welcoming and professional environment. This position is ideal for individuals who possess strong communication skills and enjoy working in a fast-paced setting.

Responsibilities

• Greet and assist visitors, clients, and vendors in a courteous and professional manner
• Answer phone calls and direct them appropriately
• Manage check-in and check-out procedures
• Maintain an organized and tidy front desk area
• Handle incoming mail and deliveries
• Schedule appointments and maintain calendars for staff as needed
• Ensure security protocols are followed at all times
• Support administrative staff with basic office tasks

Qualifications

• High school diploma or equivalent required
• Previous experience in a front desk, administrative, or customer service role preferred
• Strong verbal and written communication skills
• Professional appearance and demeanor
• Excellent organizational and multitasking abilities
• Proficient with Microsoft Office Suite and office equipment (printer, phone systems, etc.)
• Ability to remain calm and effective under pressure

Benefits

• Competitive salary ($32,000 - $38,000 annually)
• Opportunities for career growth and professional development
• Supportive and team-oriented work environment
• Paid time off and holidays
• Health, dental, and vision insurance options
• Consistent Monday to Friday schedule