Front Desk Agent

About the role

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

As a Front Desk Agent, you will be the face of our hotel, responsible for creating a positive first impression and ensuring the smooth operation of the front desk. Your primary role will be to assist guests with check-in and check-out processes, provide information about hotel facilities and services, and address any inquiries or concerns they may have during their stay. Additionally, you will collaborate closely with other hotel departments to ensure seamless guest experiences and uphold our high standards of service.

• Greet guests with a warm and welcoming demeanor upon arrival.
• Process guest check-ins and check-outs efficiently and accurately.
• Answer phone calls, respond to emails, and handle guest inquiries promptly and professionally.
• Provide information about hotel amenities, local attractions, and dining options.
• Assist guests with reservations, room assignments and special requests.
• Resolve guest complaints and concerns in a timely and effective manner, escalating issues to management when necessary.
• Maintain accurate records of guest interactions and transactions using hotel management software.
• Collaborate with housekeeping, maintenance, and other hotel departments to ensure guest needs are met and resolved.
• Uphold hotel policies and procedures regarding guest privacy, security and safety.
• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities.
• Proficiency in computer systems and hotel management software.
• Ability to remain calm and composed in high-pressure situations.
• Flexibility to work varying shifts, including evenings, weekends and holidays.
• High school diploma or equivalent; additional education in hospitality or related field is a plus.
• This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.