Front Desk Agent

About the role

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

About the role

What You Will Accomplish

The Front Desk Guest Services Agent creates a positive experience for all guests by delivering professional and pleasant service. You are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other Front Office responsibilities. Our jobs aren't just about giving guests a smooth check-in and check-out.

Instead, we want to build an experience that is memorable and unique. Our Front Desk Guest Service agent takes the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done.

Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Front Desk Guest Services Agent makes transactions feel like part of the experience.

Primary Responsibilities/Essential Functions

• Greet all guests with a warm welcome
• Check guests in and out of rooms, as well as assigning rooms to guests
• Answers telephones and takes messages when needed
• May make, confirm or cancel guest reservations
• Assists guests when shuttle services are requested
• Computes bills and collects payment for guests
• Replenish Computer Paper Supply
• Assist Night Audit team members with posting and balancing of shift work
• Attend all meetings as requested or assigned
• Special projects as assigned by management

Great If you have

• Must be willing to work weekends and holidays
• Ability to interact with all associates and guests of the hotel
• Must be able to stand for an 8-hour shift
• Ability to work semi-independently without direct supervision by following all Hyatt Place standards
• Intermediate level computer skills and knowledge of MS Excel required
• Ability to work under minimal supervision
• Read, write and speak English fluently
• Must be able to count cash and make change
• Ability to communicate effectively with the public and other associates

Physical Requirements

• While performing the duties of this job, the employee is frequently required to sit, and push/pull, the employee is constantly required to hear and talk.
• The employee must occasionally walk, climb stairs, stand, crouch/bend/stoop, reach, smell, and grasp and lift objects weighing up to 50 pounds.
• Specific vision abilities constantly required are near vision and occasionally required include close and far vision.
• Finger dexterity is required to operate a computer keyboard and calculator.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.