Front Desk Agent

About the role

As a Front Desk Agent at the Residence Inn, you will be the first point of contact for guests, providing exceptional service and ensuring a smooth and welcoming experience from arrival to departure.

Job Responsibilities

• Greet guests warmly and efficiently upon arrival and throughout their stay.
• Handle guest check-ins and check-outs promptly and accurately.
• Process reservations, cancellations, and modifications using the property management system.
• Answer phone calls, direct inquiries, and provide information about hotel services, facilities, and local attractions.
• Address guest concerns, resolve issues, and escalate complex problems to management when necessary.
• Process payments, maintain accurate cash handling procedures, and reconcile daily transactions.
• Maintain a clean and organized front desk area and lobby.
• Collaborate with other departments (housekeeping, maintenance) to ensure guest satisfaction.
• Assist with administrative tasks as needed, including sorting mail and preparing reports.
• Adhere to all company policies and procedures, including safety and security guidelines.

Job Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality setting.
• Excellent communication and interpersonal skills, both verbal and written.
• Proficiency in using property management systems (PMS) and standard office software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and a positive, guest-focused attitude.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Professional demeanor and appearance.
• Ability to stand for extended periods and lift up to 25 pounds occasionally.

Shift: Part Time; 3 PM - 11 PM