Front Desk Agent

About the role

As a Front Desk Agent, you will be at the heart of the guest experience, welcoming guests with a smile and helping make every stay memorable. From a smooth check-in to helpful local recommendations, you'll be the go-to person guests can count on for friendly, attentive service. If you enjoy connecting with people, solving problems, and creating positive experiences, this is the role for you!

As a Front Desk Agent, you will: Welcome guests and provide a smooth, efficient check-in and check-out experience. Assist with reservations, room assignments, keys, and special guest requests. Answer guest questions and provide helpful information about the resort, dining, shopping, and local attractions. Make, modify, and confirm reservations while maintaining accurate guest records.

Process payments, post charges, and accurately handle guest account transactions. Coordinate with Bell Services and other resort teams to support guest needs. Assist with restaurant reservations, transportation, and local activities. Receive and accurately distribute guest messages, mail, and other communications. Safeguard guest valuables using designated hotel security procedures.

Complete nightly bucket checks and help ensure guest records are accurate. Respond to guest concerns with professionalism, empathy, and a solution-focused approach.

Qualifications & Requirements

• High school diploma, GED, or equivalent experience.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office and general computer operations.
• Excellent verbal communication skills, both in person and over the phone.
• Ability to work independently with minimal supervision.
• Demonstrated sound judgment when interacting with owners, guests, and team members.
• Basic math, inventory, and cash-handling skills.
• Ability to work a flexible schedule, including weekends and holidays.

Additional Information: Why Westgate? Comprehensive Health Benefits

• Medical, Dental, and Vision Coverage Paid Time Off
• Vacation, Sick, and Personal Time to Recharge Paid Holidays 401(k) with Generous Company Match to Support Your Future Daily Pay
• Access Your Earnings When You Need Them Family-Focused Benefits
• Pregnancy, Parental Leave, and Adoption Assistance Wellness Programs to Support Your Well-Being Flexible Spending Accounts (FSA) Tuition Assistance to Help You Grow Your Career Military Leave Employee Assistance Program (EAP)
• Support When You Need It Most Life, Disability, Accident, Critical Illness, and Hospital Insurance Pet Insurance for Your Furry Family Members Loyalty Program
• Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More Low-Cost Gym Membership David A. Siegel Legacy Scholarship
• One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member. Career Growth and Advancement Opportunities Community Involvement
• Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.