Front Desk Agent - Frontgate

About the role

Do you have a passion for hospitality and a knack for making people feel right at home? Frontgate | Avon is looking for a Front Desk Agent to serve as a welcoming and reliable point of contact for guests and owners. From managing check-ins and reservations to responding to requests and coordinating with other departments, you'll play an important role in keeping daily operations running smoothly and ensuring every interaction reflects a high standard of hospitality. If you've been looking for an opportunity to shine as an ambassador of hospitality, this is your time. Apply today!

What You'll Do Includes

• Welcome guests and owners, manage check-ins and check-outs, and handle reservations with professionalism and attention to detail
• Respond to guest questions, requests, and concerns promptly, working to resolve issues and deliver a positive experience
• Coordinate with housekeeping and maintenance to communicate needs and ensure timely follow-through on guest and owner requests
• Manage incoming and outgoing mail and packages, along with administrative duties such as filing, data entry, and record-keeping
• Keep the front desk area clean, organized, and ready to support daily operations

Additional information

Why Join Us? At Frontgate | Avon, enjoy Onsite Parking, easy location to access outside the resort gates, convenient scheduling (no super early or late-night shifts). This role is eligible for our Winter Wellness Program (Epic Merchant Ski pass or end of season bonus, based on hire date).

• Location: Frontgate | Avon, CO
• Start Date: ASAP
• Employment Type: Full-Time, Year-Round

Pay Rate

$23-25/hour, depending on experience; sign on bonus paid half after 30 days and half after 60 days from date of hire.

Schedule: Typically 8:00am-6:00pm in summer and winter; 8:30am-5:00pm in the off-season. Some weekends and holidays required. Flexible scheduling available, 4-5 days per week based on operational needs.

Posting Closing Date: 12/09/2026 or when filled

The ideal candidate should maintain a professional appearance and possess a friendly, helpful demeanor to address guest needs and concerns. Strong verbal and written communication skills are essential for interacting with guests and colleagues, along with the ability to multitask efficiently, handling calls, check-ins, and more simultaneously. Familiarity with property management systems, phone systems, and basic computer applications is important, as is the ability to collaborate effectively with other staff members to ensure smooth operations.

Benefits & Perks

• Our benefits package is designed to enhance your overall experience and well-being.
• Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time, year-round staff.
• East West Hospitality has generous PTO program and we offer a 401(K) Plan with a discretionary employer match.

• Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin.
• You'll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program.
• Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.