Front Desk Assistant - Bicentennial Arts Center

About the role

• JOB LOCATION
• 13655 E Alameda Ave Aurora, Colorado 80012-1302
• Cit y of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Primary Duties & Responsibilities

The Library and Cultural Services Department's vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture, and history into the lives of Aurorans. We have two divisions within the department: Library and Cultural Services, both offering a variety of free services to the community, including 5 public libraries, the Aurora History Museum and Historic Sites, Aurora Fox Arts Center, The People's Building, and community events, programs, and activities for all ages.

• This is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week.
• This position does not provide medical benefits.
• This position earns sick leave in accordance with the Healthy Families and Workplace Act.

• The hiring range for this role is $15.16 - $17.78/hour
• Salary to be commensurate with experience.

The application deadline is December 20, 2026. Please note that the City of Aurora will conduct ongoing application screenings on a first-come, first-served basis; as soon as we determine we have a qualified pool of applicants, this position may close quickly and without notice.

The Library & Cultural Services Department is looking for a Front Desk Assistant. This role requires a friendly and customer service-oriented individual to perform receptionist duties and a variety of clerical and administrative support for the operation of the Bicentennial Art Center.

Primary Duties & Responsibilities

• Answers and directs questions, inquiries, and concerns of visitors by telephone and in person.
• Records attendance and visitor statistics.
• Gathers information for various reports.
• Registers customers in classes using City registration and Point of Sale (POS) system.
• Processes payments and handles daily reconciliation of revenue.
• Maintains security of facility upon opening and closing.
• Conducts sales for Bicentennial Art Center using City POS system.
• Operates a variety of office equipment.
• Check in and out students for open hours.
• Performs other duties as assigned.

Additional information

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Minimum Qualifications & Working Conditions

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education

• High School Diploma or GED.

Experience

• At least 1 year of clerical training/experience, including telephone and customer service experience.

Preferred Qualifications

• Working knowledge of ActiveNet is helpful but not required.

Knowledge

• Knowledge of basic accounting
• Working knowledge of Microsoft Word and Excel

Skills

• Basic math skills and cash handling experience.
• Skill in the use of windows-based programs.
• Skill in the use of Microsoft Office Suite, SharePoint, and OneDrive.
• Strong customer service skills.

Abilities

• Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials.
• Communicate effectively both orally and in writing.
• Ability to work a varied schedule that includes days, nights, weekends, and possibly holidays.
• Ability to work alone.
• Ability to use general office equipment and personal computers and related software applications.

Working Conditions

Essential Personnel

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands

• Occasional medium work that involves moving no more than 50 pounds with or without assistance at a time
• Occasional lifting, carrying, walking, and standing.
• Clear vision to read and interpret reports and other written documents.
• Speech communication and hearing to maintain communication with employees and citizens.
• Hand/eye coordination for operation of computer keyboard, cash register, and telephone.
• Variable hour coverage for both evening and daytime shifts.

Work Environment

• Works primarily in a dusty pottery studio environment.

Equipment Used

• Uses standard office equipment including personal computers and common office software such as email, internet, Word, Excel, and registration software such as Active Net.
• This role may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

Additional information

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.

Drug Testing, Thorough Criminal Background Check, and Employment References:

As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.

Employment references will be conducted on finalists for City of Aurora vacancies.

Notice Regarding Colorado Identification Document Protections

As part of the employment eligibility verification process, the city of Aurora may request government-issued identification documents as permitted by law. Original identification documents will be reviewed only as necessary for employment eligibility verification and will not be retained longer than permitted by law. Applicants will retain possession and control of their original identification documents except for any temporary retention permitted or required by law.