Front Desk

About the role

Location: Ardent Dental - Plymouth Dentistry

Front Desk - Dental Office

We are looking for a friendly, energetic, and experienced Front Desk Professional to join our growing dental team! If you enjoy helping people, thrive in a fast-paced environment, and are passionate about creating an exceptional patient experience, we would love to hear from you.

Job Summary

As a Front Desk team member, you will play an important role in creating a welcoming and positive experience for every patient who walks through our doors. You will greet patients, answer and manage incoming calls, coordinate the Doctor and Hygienist schedules, assist with insurance and billing questions, and help keep the day running smoothly.

Our office is fast-paced, so we are looking for someone who is organized, dependable, comfortable multitasking, and enjoys working as part of a team. We pride ourselves on maintaining a professional, supportive, and welcoming environment for both our patients and employees.

Primary Responsibilities

• Greet patients by name and provide a warm, friendly welcome.
• Answer and manage incoming phone calls professionally.
• Schedule and confirm Doctor and Hygienist appointments.
• Complete daily insurance verifications for scheduled patients.
• Assist patients with billing and insurance questions.
• Submit insurance claims with appropriate attachments and narratives.
• Follow up with patients regarding unscheduled treatment and recare appointments.
• Help maintain an organized schedule and exceptional patient experience.
• Work closely with the clinical and administrative teams to support daily office operations.

Qualifications

Dental experience is required.

• 2-3 years of dental front desk experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Professional, dependable, and self-motivated.
• Ability to build positive relationships with patients and team members.
• A team-oriented attitude and commitment to providing outstanding patient care.

Compensation & Benefits

• $23-$26 per hour, depending on experience, plus bonus opportunities
• Paid vacation and paid holidays
• 401(k) program with employer matching contributions
• Health, dental, and vision benefits for eligible employees working 30+ hours
• Life and disability insurance
• Flexible scheduling
• Supportive and team-focused work environment
• Schedule
• Monday-Wednesday: 9:00 AM-6:00 PM
• Thursday: 9:00 AM-5:00 PM
• Friday: 9:00 AM-2:00 PM every other Friday

If you are an experienced dental professional who enjoys working with patients and wants to grow with a supportive team, we encourage you to apply. We look forward to meeting you!

FLSA Status: Non-Exempt

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