Front Desk Operations Assistant

About the role

• Title: Front Desk & Operations Assistant
• Location: Cupertino / Los Altos (Occasional support across sites)
• Type: Full Time

Work Schedule

• 30-40 hrs/week, 5 days/week
• Tue to Fri 10AM-7PM (Flexible one day off), Sat & Sun 9AM-7PM

Start Date: ASAP

Compensation & Benefits

• $20-$25/hour (Based on experience)
• 401(k) Match
• Health, vision, dental insurance

Position Summary

Think Academy is seeking a reliable, detail-oriented, and service-minded Front Desk & Operations Assistant to support daily administrative tasks, front desk services, and basic classroom operations. This role ensures smooth campus functioning by helping with check-ins, material preparation, printing, supplies, and parent communication. It is ideal for someone who enjoys helping families, keeping things organized, and supporting the teaching team in a fast-paced educational environment.

Key Responsibilities

Administrative & Operational Support

• Assist with daily office tasks, including printing, filing, material preparation, and basic data entry.
• Manage supply organization: monitor inventory, restock classroom materials, and prepare teaching kits.
• Support logistics such as equipment setup, classroom readiness, and maintaining a clean, organized workspace.
• Help coordinate campus resources during peak times (weekends, special programs, etc.).

Front Desk & Customer Service

• Serve as the first point of contact for parents, students, and visitors with a friendly, professional attitude.
• Support check-in processes, class reminders, and general parent inquiries.
• Assist with student gift redemption, merchandise distribution, and prize inventory.
• Provide basic program information and guide families to the appropriate staff members when needed.

Academic & Campus Support

• Help prepare printed materials, worksheets, and classroom supplies for teachers.
• Support tracking of attendance, class handouts, and post-class procedures.
• Assist with weekend programs, camps, competitions, or open-house events with simple on-site tasks (sign-in, materials table, classroom setup).
• Maintain tidy and welcoming learning spaces across campus.

Qualifications

• Strong communication and customer service skills; enjoys working with families and students.
• Organized, dependable, and attentive to detail.
• Able to multitask and stay calm in a busy environment.
• Experience in administrative work, retail, hospitality, or education support is a plus.
• Able to work weekends and evenings based on program schedules.

What We Offer

• A supportive team environment with clear workflows and training.
• Opportunities to grow into academic operations, customer support, or campus coordination roles.
• Exposure to professional educators, fun learning programs, and a mission-driven culture focused on student success.

Think Academy's Commitment to DEI

• Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy.
• We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation.
• Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities