Front Desk Representative - Tower Suites/VIP
- Location
- Las Vegas, NV
- Listed
- 2 days ago
About the role
Responsible for processing guest arrivals, departures, phone calls, revising in-house reservations, cashiering functions, and assists with additional special guest service requests while adhering to Forbes 5-Star Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures. Act as a hotel ambassador for guests and inter-departmental requests and inquiries.
Job Responsibilities
- Extensive knowledge of Property Management System
- Extensive knowledge of Wynn|Encore Las Vegas room types and amenities
- Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided
- Executes room rate corrections/revisions, food and beverage credit application, Casino revisions, and rebate adjustments to guest accounts
- Acts as a liaison between guests and all other Property Departments
- Resolves billing issues/disputes for past and future reservations and settlement of in-house guest accounts
- Responsible for maintaining a working knowledge all current promotions and rate codes
- Ensure all guests interactions are in accordance to Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services
- Handle all financial transactions carefully to ensure cash bank is accurately balanced at the end of each shift
- Resolve guest issues within limits of authority and empowerment
- Maintains the cleanliness and supply levels of Front Desk
- Accurately completing checklists and reports associated with specific shifts
- Possess the appropriate knowledge and skill level to act a Front Desk Representative in the Resorts, VIP Services, Satellite, Front Desk Call Center, or in the capacity of a Lobby Ambassador, or Back Office Support during peak periods
- Provide personal curbside meet and greet, escort to the respective guest room, and in room check-in
- Ability to assist guests with reserving transportation, restaurant and show reservations, and any other additional requests
- Provide each guest with a welcome refreshment/amenity and an escort to the respective guest room
Job Requirements
- High school diploma or equivalent
- Minimum (2) years customer service or (1) year Front Desk experience in a luxury resort
- Money handling, basic level math, accounting responsibilities
- Must be at least (21) years of age
- Requires excellent communications and telephone etiquette skills
- Second language preferred but not required
- Knowledge of Opera PMS preferred but not required
Equal opportunity and legal notices
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
From Wynn Resorts's careers page, first listed on Rolev.ai on November 7, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Front Desk Representative - Tower Suites/VIP job at Wynn Resorts located?
This Front Desk Representative - Tower Suites/VIP position at Wynn Resorts is located in Las Vegas, NV. Always check Wynn Resorts's application page for specific state eligibility or relocation policies.
How do I apply for the Front Desk Representative - Tower Suites/VIP position at Wynn Resorts?
This listing links directly to Wynn Resorts's SmartRecruiters application page. You can apply directly on Wynn Resorts's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.