Front Desk Supervisor
- Pay
- Hourly
- Location
- Gatlinburg, TN · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Listed
- 23 days ago
Skills & highlights for this role
- property management system
- guest services
- cashiering
Also useful
- reservations
- phone operator
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Paid holidays
About the role
We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees.
Supervises Front Desk, Night Auditors and Guest Services Agents.
As Front Desk Supervisor, you will
- Schedule and direct Front Office team members as needed
- Serve as Manager on Duty in the absence of the Director and Front Office Manager
- Greet, register, assign rooms to guests and input information into property management system
- Collect and post security deposit as each guest checks in
- Explain room charges to guest and accept payment by cash, check or credit cards
- Issue room keys
- Check guests out of property management and phone system
- Answer all phone calls to the front desk and operator, transfer calls as needed
- Turn on or restrict guest phones as needed
- Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions
- Remain aware of room occupancy and availability
- Compute bills, collect payments, and make change for guests
- Handle and count cash and process credit card payments and credits
- Makes and confirms reservations
- Able to listen and find solutions to guests problems
- Balance all cash, credit card and other postings to the daily report at end of shift
- Makes cash deposit in safe
- Coordinate with housekeeping when VIP Guests arrive
- Train all new Front Desk personnel
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Qualifications & Requirements
- Prior customer service or hospitality experience required; strong communication skills across phone, email, and in-person interactions
- Ability to multitask and manage guest inquiries, reservations, and cashiering duties with accuracy and efficiency
- Confident problem-solving skills with a positive, professional demeanor in all guest interactions
- Team-oriented mindset with flexibility to work varied shifts, including evenings, weekends, and holidays
- Required to pass a background screen, drug test, and prove eligibility to work in the United States
Additional Information: Why Westgate?
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
About the Company
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains.
As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.
As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Equal opportunity and legal notices
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law.
If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required.
Duties, responsibilities, and activities may change at any time with or without notice.
From Westgate Resorts's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Front Desk Supervisor role at Westgate Resorts?
The Front Desk Supervisor posting at Westgate Resorts states compensation of Hourly. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Westgate Resorts's official career site.
Where is the Front Desk Supervisor job at Westgate Resorts located?
This Front Desk Supervisor position at Westgate Resorts is located in Gatlinburg, TN (On-site). Always check Westgate Resorts's application page for specific state eligibility or relocation policies.
What qualifications are required for Front Desk Supervisor at Westgate Resorts?
For the Front Desk Supervisor role, Westgate Resorts highlights experience with property management system, guest services, cashiering. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Front Desk Supervisor position at Westgate Resorts?
This listing links directly to Westgate Resorts's SmartRecruiters application page. You can apply directly on Westgate Resorts's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.