Front Desk Supervisor - ROOST Rainey

Website: Position Overview

Roost

Rainey is seeking a polished, organized, and hospitality - driven Front Desk Supervisor to support daily operations and lead the front - of - house team. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor, you'll oversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST.

Key Responsibilities

• Lead and support front desk associates during daily operations
• Provide warm, professional, and efficient service to all guests
• Oversee check - ins, check - outs, reservations, and guest inquiries
• Assist with onboarding, training, and coaching front desk team members
• Ensure all front desk procedures, standards, and service expectations are consistently met
• Resolve guest concerns with empathy, professionalism, and sound judgment
• Maintain accurate records, reports, and shift documentation
• Collaborate with housekeeping, maintenance, and management to support smooth operations
• Monitor lobby and front desk presentation to ensure a clean, organized, guest - ready environment
• Assist with scheduling, inventory, and administrative tasks as needed

Qualifications

• 1-2 years of hotel front desk or guest - service experience; supervisory experience preferred
• Strong communication and leadership skills
• Warm, guest - focused demeanor with a commitment to hospitality
• Ability to multitask and remain composed in a fast - paced environment
• Proficiency with hotel reservation systems and front - office software
• Strong attention to detail and organizational skills
• Flexible schedule, including nights, weekends, and holidays

What We Offer

• Competitive hourly pay
• Opportunities for growth within a dynamic hospitality group
• A collaborative, design - driven work environment
• Employee dining perks across Method Co. properties
• Sick time & vacation
• Health, vision, and dental benefits

Working Conditions/Environment

• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
• Agility in executing fast-paced movements to navigate different areas of the property efficiently.
• The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.
• The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position.