Front of House Manager - Book Tower

About the Role

We are seeking a dynamic and experienced Restaurant Operations Manager. This individual will be responsible for overseeing all aspects of restaurant operations, driving financial performance, and cultivating a high-performing team.

The ideal candidate is a hands-on leader with a deep understanding of hospitality, a passion for service, and a sharp eye for detail. This role requires someone who can balance operational discipline with an intuitive sense of guest experience-creating an environment that is both highly functional and deeply engaging.

Core Responsibilities

Leadership & Culture

• Lead, inspire, and develop a diverse front- and back-of-house team
• Foster a culture rooted in hospitality, accountability, and continuous improvement
• Act as a visible and engaged presence on the floor, setting the tone for service

Operations

• Oversee all daily restaurant operations, ensuring consistency and excellence across service, food, and beverage
• Maintain and elevate service standards in alignment with the MethodCo brand
• Partner closely with culinary leadership to ensure seamless FOH/BOH collaboration

Financial Performance

• Own and manage P&L, budgeting, and forecasting
• Drive revenue through thoughtful programming, guest experience, and operational efficiency
• Monitor labor, cost of goods, and other key metrics to ensure profitability

Guest Experience

• Champion an exceptional and personalized guest experience
• Handle guest feedback with professionalism and urgency
• Build relationships with regulars, VIPs, and the broader Detroit community

People & Development

• Recruit, train, and retain top talent
• Provide ongoing coaching and performance management
• Create clear growth paths and development opportunities for team members

Brand & Collaboration

• Partner with marketing and events teams to support programming and activations
• Uphold the design and experiential integrity of the space
• Collaborate with hotel leadership at Book Tower to ensure alignment across the property

Qualifications

• 5+ years of progressive leadership experience in high-volume, upscale or fine dining restaurants
• Proven ability to lead teams and drive strong financial performance
• Deep understanding of food, beverage, and service standards
• Strong operational acumen with experience managing P&Ls
• Excellent communication and leadership skills
• Passion for hospitality, design, and creating memorable guest experiences
• Experience in a hotel or mixed-use environment is a plus

What We Offer

• Competitive salary + performance-based bonus
• Comprehensive benefits package
• Opportunity to lead one of Detroit's most exciting restaurant concepts
• Career growth within a dynamic and expanding hospitality company
• A collaborative, design-forward, and people-first culture

Working Conditions/Environment

• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
• Agility in executing fast-paced movements to navigate different areas of the property efficiently.
• The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.
• The work environment characteristics describedhereinare representative of those an employee typically encounters while performing the essential functions of the position.