Front of House Manager - Sacramento

Job Summary

Lead Exceptional Hospitality. Create Memorable Resident Experiences.

Action Property Management is seeking an experienced, passionate, and service-driven Front of House Manager to lead hospitality operations at a premier, large-scale residential community in Sacramento, CA.

This is an exciting opportunity for a hospitality leader who thrives on creating exceptional experiences, developing high-performing teams, and delivering personalized, five-star service.

As the Front of House Manager, you'll oversee the daily operations of our resident-facing hospitality and amenity services, ensuring every interaction reflects warmth, professionalism, and genuine care. We're looking for a leader who understands the art of anticipating needs, building meaningful relationships, and creating an environment where residents feel truly valued.

What You'll Do

• Lead daily front-of-house operations, including resident reception, amenity services, and hospitality experiences.
• Recruit, train, coach, and develop a team of Amenity Ambassadors, fostering a culture of service excellence and accountability.
• Establish and maintain elevated hospitality standards, ensuring consistent, personalized service across all resident touchpoints.
• Oversee staffing schedules, daily assignments, and service coverage to ensure seamless operations.
• Build strong relationships with residents, anticipate their needs, and resolve concerns with professionalism and discretion.
• Conduct regular service observations, provide coaching, and identify opportunities to enhance the resident experience.
• Collaborate with the Director of Resident Experience on resident engagement initiatives, special events, and amenity programming.
• Develop and implement operational procedures, training programs, and service quality standards.

What We're Looking For

• 5+ years of hospitality or guest services experience, preferably in luxury hotels, resorts, private clubs, or upscale residential communities.
• 3+ years of supervisory or management experience leading customer-facing hospitality teams.
• Demonstrated success developing teams and delivering exceptional guest or resident experiences.
• Strong understanding of luxury hospitality standards, service recovery, and personalized guest engagement.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, service-focused environment.
• Strong organizational skills with experience in scheduling, staffing, and performance management.
• Flexibility to work evenings, weekends, and holidays as operational needs require.

Preferred Qualifications

• Experience in Forbes Five-Star, AAA Five Diamond, or comparable luxury hospitality environments.
• Experience overseeing concierge, guest relations, front desk, or amenity operations.
• Background in luxury residential communities, private clubs, or resort-style properties.
• Experience implementing hospitality training programs and service quality initiatives.