Front of House Staff
- Location
- Grand Rapids, MI · On-site
- Job type
- Part-time
- Level
- Entry level
- Education
- High school diploma or equivalent
- Listed
- 21 days ago
Skills & highlights for this role
- guest services
- conflict resolution
- emergency response
Position
- Front of House Staff
- DEPARTMENT: Front of House
- REPORTS TO: Front of House Manager
- FLSA STATUS: Non exempt, Hourly
- LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
The Role
Ensuring smooth operation of events, such as concerts, sporting events, and other public gatherings. Greeting and assisting guests, checking tickets and maintaining safe and enjoyable environment.
Essential Duties and Responsibilities
- Enthusiastically greet guests and provide event and venue information.
- Escort guests to their sections/seats, typically in low light settings.
- Enforce facility policies (i.e., no smoking, no re-entry) by monitoring stairs and sections.
- Proactively approach guests that may have a question, difficulty, or complaint.
- Creatively resolve guests' troubles up to the level where intervention by a supervisor is required.
- Identify and respond to emergencies by contacting a supervisor.
- Remain calm and direct guests to the designated area of safety in the event of an emergency.
- Hours of work include days, nights, weekends, and holidays, meeting all call times as set by management.
- Other duties and unexpected needs as assigned by management.
Qualifications
Education and/or Experience
- Must be 18 years of age or older.
- High school degree or equivalent is required.
Skills and Abilities
- Strong customer service skills.
- Experience in handling conflict in a friendly and effective manner.
- Ability to read and understand English.
- Effective communication skills.
- Ability to follow directions and effectively perform the work.
- Ability to stand for long periods of time during events.
- Ability to maneuver frequent flights of stairs.
Working Conditions
Location: On Site Van Andel Arena, Devos Performance Hall, Devos Place, Acrisure Amphitheater, Amway Stadium
- Must be able to stand and walk for long periods at a time.
- Must be able to work outdoors.
Equal opportunity and legal notices
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
From ASM Global's careers page, first listed on Rolev.ai on October 20, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Front of House Staff job at ASM Global located?
This Front of House Staff position at ASM Global is located in Grand Rapids, MI (On-site). Always check ASM Global's application page for specific state eligibility or relocation policies.
What qualifications are required for Front of House Staff at ASM Global?
For the Front of House Staff role, ASM Global highlights a high school diploma or equivalent; experience with guest services, conflict resolution, emergency response. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Front of House Staff position at ASM Global?
This listing links directly to ASM Global's Workday application page. You can apply directly on ASM Global's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.