Fufillment Operations Lead

About the role

As a Fulfillment Operations Lead, you will drive operational performance across a complex distribution environment supporting multiple manufacturing businesses. You will partner with suppliers, carriers, third-party logistics providers, manufacturing sites, and internal stakeholders to resolve operational challenges, improve service and quality, and lead continuous improvement initiatives across the supply chain.

This role combines operational leadership, data-driven decision making, and cross-functional collaboration to enhance fulfillment performance, support strategic logistics initiatives, and deliver sustainable operational improvements.

You will work onsite in Whitestown, IN and report to the Fulfillment Manager.

Your Responsibilities

• Lead fulfillment execution across multiple business units, ensuring alignment, service performance, and effective issue resolution.
• Partner with 3PL providers, suppliers, transportation providers, manufacturing facilities, and internal stakeholders to drive operational excellence.
• Monitor performance metrics, analyze trends, and lead initiatives that improve service, quality, productivity, and supply chain performance.
• Resolve operational exceptions, including purchase order closures, in-transit shipments, transportation delays, inbound discrepancies, damage claims, and material shortages.
• Lead root cause investigations and corrective actions to remove barriers and improve supply chain execution.
• Manage CapEx and OpEx purchase order activities, expenditure tracking, invoice reconciliation, and financial coordination with Finance, Procurement, and business stakeholders.
• Support CTPAT requirements, trade compliance standards, security processes, and audit readiness activities in partnership with 3PL operations.
• Leverage data and analytics to monitor performance, identify opportunities, and support operational decision making.
• Support TMS and YMS initiatives, including process design, testing, deployment, change management, user adoption, and ongoing operational improvements.
• Drive continuous improvement efforts across fulfillment, transportation, supplier performance, and operational processes while collaborating across the global distribution network and broader supply chain organization.
• Maintain a strong operational presence, lead by example, and provide support for critical business needs, including occasional off-hours or weekend support.

The Essentials - You Will Have

• Bachelor's Degree in Relevant Field.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have

• Typically requires a minimum of 5 years of related experience.
• Bachelor's degree in Supply Chain, Business, Operations, Engineering, or a related field.
• Experience in fulfillment, distribution, logistics, transportation, manufacturing, or supply chain operations.
• Experience partnering with suppliers, carriers, third-party logistics providers, and cross-functional business stakeholders.
• Experience analyzing operational metrics, identifying trends, and driving process or performance improvements.
• Ability to investigate operational issues, perform root cause analysis, and implement corrective actions.
• Experience managing priorities and driving execution across a complex operational environment.
• Experience supporting transportation, warehouse, logistics, or supply chain technology initiatives.
• Knowledge of operational compliance, trade compliance, audit, or security-related processes.
• Demonstrated ownership, accountability, and a continuous improvement mindset.

What We Offer

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

• This position is part of a job family. Experience will be the determining factor for position level and compensation.
• #LI-Onsite
• #LI-JF1
• We are an Equal Opportunity Employer including disability and veterans.